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Constellation

S20 Ultra - Cracked rear camera glass

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I bought a new S20 Ultra 2 months ago. Have not dropped it and now there is fracture across the length of the rear camera glass. I see many similar posts on this community forum. Why is Samsung not taking responsibility for what is clearly a flaw and fault on their side

 

 

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Constellation

Galaxy Ultra Camera Glass Randomly Breaking

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I can attest to the Galaxy Ultra's camera lense glass, cracking for no good reason. I leave my phone on my shelf every night when I go to sleep, and when I woke up one morning, there were 2 cracks through the majority of my lense.. The phone hadn't moved, nothing touched it. It just cracked by itself.
  I'm pretty peeved at Samsung for sidestepping the issue and BS-ing us with "its a cosmetic issue so its not covered"
The camera is one of if not THE main selling point of this device and if that has a major flaw, such as people like myself are experiencing, THIS NEEDS TO BE ADDRESSED!! I paid a lot for this phone, I treat it incredibly well, and I expect it to function as advertised!! They need to do something about this.

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Astronaut

Re: Galaxy Ultra Camera Glass Randomly Breaking

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this exact same thing happened to me as well. Cracked all across my camera glass but had been on the charger all night. My phone stays in a good case and has not been dropped or anything. I've had Samsung for years and never had a phone crack. With this being the most expensive one EVER, this should not happen. 

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Constellation

Re: Galaxy Ultra Camera Glass Randomly Breaking

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i just had the same happen to me as well.  I'm sending the phone back and hoping they cover the repair.  I have phone insurance but that's for accidents that i make and have to pay for.  A phone that breaks suddenly is no accident, its a faulty product.  

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Constellation

Re: Broken rear camera glass s20 ultra

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My phone is brand new got it yesterday.. so been extra careful and already have a hairline fracture in the camera glass. It goes from the smallest cut out circle to the bottom corner. I have not dropped it. 

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Constellation

Re: Broken rear camera glass s20 ultra

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s20ultra.png

 

This forum is for the US-based Samsung users, but for the sake of sharing the info Samsung Russia have declined warranty repairs for my phone bought in Russia. The repair bill was around $300.

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Astronaut

Re: Broken rear camera glass s20 ultra

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Same exact thing as everyone else, I was driving in my truck and heard a pop from my pocket. Pull out the phone and the camera glass is completely shattered. Verizon says call Samsung and Samsung says it's everyone else's fault...

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Asteroid

Re: Broken rear camera glass s20 ultra

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Im in Au canberra bought my s20 2 week ago together with samsung case flip cover . Later did i knew there is a crack thin hair line on my camera glass. What would be the best thing to do? Thanks

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Halo

Re: Broken rear camera glass s20 ultra

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Take it back to the place you bought the phone from. They should honor a device swap as its within a month.

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Asteroid

Re: Broken rear camera glass s20 ultra

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Same thing happened to my phone yesterday. I did not drop it and it was in my pocket. If samsung doesn't cover this I intend to file a better business bureau complaint. I pre-ordered my phone so I'm not sure if this is an issue just effecting the early shipment of phones.

signal-2020-05-30-185446.jpeg

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