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Original topic:

S20 Ultra camera crack

(Topic created on: 5/22/20 10:40 AM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

663 Replies
Bumper9421
Astronaut
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Galaxy S20

IMG_2493_1.jpg

Minded the same thing shattered for no reason never dropped it never banged it it's turned around and saw shattered...

usernG6QwDyQHQ
Constellation
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Galaxy S20

I bought a new S20 Ultra 2 months ago. Have not dropped it and now there is fracture across the length of the rear camera glass. I see many similar posts on this community forum. Why is Samsung not taking responsibility for what is clearly a flaw and fault on their side

 

 

userpQ5jLoDUxY
Constellation
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Galaxy S20

I can attest to the Galaxy Ultra's camera lense glass, cracking for no good reason. I leave my phone on my shelf every night when I go to sleep, and when I woke up one morning, there were 2 cracks through the majority of my lense.. The phone hadn't moved, nothing touched it. It just cracked by itself.
  I'm pretty peeved at Samsung for sidestepping the issue and BS-ing us with "its a cosmetic issue so its not covered"
The camera is one of if not THE main selling point of this device and if that has a major flaw, such as people like myself are experiencing, THIS NEEDS TO BE ADDRESSED!! I paid a lot for this phone, I treat it incredibly well, and I expect it to function as advertised!! They need to do something about this.

userHV4iAMgcUL
Astronaut
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Galaxy S20

this exact same thing happened to me as well. Cracked all across my camera glass but had been on the charger all night. My phone stays in a good case and has not been dropped or anything. I've had Samsung for years and never had a phone crack. With this being the most expensive one EVER, this should not happen. 

userbrztQpXOG7
Constellation
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Galaxy S20

i just had the same happen to me as well.  I'm sending the phone back and hoping they cover the repair.  I have phone insurance but that's for accidents that i make and have to pay for.  A phone that breaks suddenly is no accident, its a faulty product.  

userZvYEgWUwqj
Constellation
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Galaxy S20

My phone is brand new got it yesterday.. so been extra careful and already have a hairline fracture in the camera glass. It goes from the smallest cut out circle to the bottom corner. I have not dropped it. 

userG3T9XOYY14
Constellation
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Galaxy S20

s20ultra.png

 

This forum is for the US-based Samsung users, but for the sake of sharing the info Samsung Russia have declined warranty repairs for my phone bought in Russia. The repair bill was around $300.

usernmi1GVkLsj
Astronaut
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Galaxy S20

Same exact thing as everyone else, I was driving in my truck and heard a pop from my pocket. Pull out the phone and the camera glass is completely shattered. Verizon says call Samsung and Samsung says it's everyone else's fault...

usergdH6fETnfV
Asteroid
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Galaxy S20

Im in Au canberra bought my s20 2 week ago together with samsung case flip cover . Later did i knew there is a crack thin hair line on my camera glass. What would be the best thing to do? Thanks

laugher
Halo
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Galaxy S20

Take it back to the place you bought the phone from. They should honor a device swap as its within a month.