JUMP TO SOLUTION Solved

Original topic:

S20 Ultra camera crack

(Topic created: 06-10-2020 10:14 PM)
userzSvVcMtVUD
Cosmic Ray
Options
Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

658 Replies
Lukester01
Cosmic Ray
Options
Galaxy S20

I tried that route of inquiry.  Samsung kept refusing to honor the warranty, claiming that I caused the damage.  

laugher
Halo
Options
Galaxy S20

I'm bringing mine back to the Telco I bought it from. They can inspect and swap it over or ideally downgrade it to an S20+ at this stage. The Ultra's camera isn't all that great anyway. Auto focus issues are still there and macro shooting is a problem I wish I knew about before I handed over cash.

0 Likes
Reply
Truthfinder200
Asteroid
Options
Galaxy S20

Since receiving the latest update my Ultra camera is just about perfect.

I'm very content with my phone.

0 Likes
Reply
Truthfinder200
Asteroid
Options
Galaxy S20

$1400. Base price is a ton of money for a phone that develops cracks in a protective lens glass covering. Did Samsung think these phones wouldn't get bumped around or go into pocketbooks and pants pockets, etc.

So many issues with this particular phone.

I've been using Samsung phones for many years but I'm seriously considering taking my business elsewhere when my wife and I purchase our next devices.

The faulty camera system is a subject for another post.

Striff
Cosmic Ray
Options
Galaxy S20

Check this thread, there's a lot of us with this issue and so far Samsung are not willing to take ownership, and blaming any physical damage as operator fault !.

 

Camera glass s20 ultra       

https://us.community.samsung.com/t5/Galaxy-S20/Broken-rear-camera-glass-s20-ultra/td-p/1154527

 

I too am in the same boat, but refuse to let Samsung get away with this, will be taking leag action in Australlia via small claims court if I have to

laugher
Halo
Options
Galaxy S20

You folks should be able to take it back to the shops you bought it from and get a warranty swap for a new device. Besides pressure on Samsung, I would also put pressure on the retailers that sold you the device to do the right thing by you. The retailers have more power to influence Samsung. Afterall, they buy the phones in bulk to sell to you.

0 Likes
Reply
Lukester01
Cosmic Ray
Options
Galaxy S20

I tried to get Verizon to take it back.  They refused since I had not seen the flaw until 4 weeks after purchase.  They said they wouldn't even take it back if I had been in the 14 days though because they too would say they have no way of knowing that I didn't break it.  Sounds like the only way to get a refund from Verizon would be to check the phone IN THE STORE immediately after purchase, and go over it with a magnifying glass since this hairline crack is barely visible, and not visible at all if you need readers.

usermOK1lHEV1e
Constellation
Options
Galaxy S20

same with me. Camera glass cracked while it was in pocket. too bad quality... totally disappointed of my decision to stick with Samsung.

I am customer since Note4

userjrVvsgc40Y
Astronaut
Options
Galaxy S20

Same here and i am a gentle user .I blame the overheating tho.Not cool from such an expensive fone.Last Samsung for me for sure .I am done with them

userUvvKkgXbrB
Constellation
Options
Galaxy S20

Same with me.  Mine was fine then the next you know its broke right beside where it says 100x space zoom