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S20 Ultra camera crack

(Topic created: 06-28-2020 03:51 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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Rydah
Samsung Care Ambassador
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Galaxy S20

Hey @dasingleton, I'm very sorry to hear about the accident.

 

I'd recommend calling your local UBreakIFix repair shop and ask them if they have any in stock. If they don't, maybe ask to receive a call when they do. UBreakIFix is Samsung's official partner in mobile repairs and they are certified to get the job done. To find your nearest UBreakIFix, please visit: https://ubreakifixit.com/locations 

 

Alternatively, as you said, you can send it into Samsung directly and get it repaired.

 

I hope this helps, take care!


Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

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657 Replies
JoshQ
Sun
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Galaxy S20

No not every S20 Ultra gets a camera crack. I've done plenty of drop test on my channel testing out certain cases and the camera still looks brand new:thumbs_up:

 

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

userhEWSp0OAl0
Asteroid
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Galaxy S20

Because your test proved the phone you used did not have an issue does notbin any way show there was not an isdue..

Kinda silly!   "Look my hambuger has a pickle, so they all have a pickle."

 

lynstarr
Constellation
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Galaxy S20

I've had my s20 ultra for a bit, always in a protective case and never dropped it. My camera is shattered in one area and spidered out from there. Called Samsung said there is nothing they could do because it is cosmetic damage. I feel like this is an issue on their part seeming that its just not happening to just a few people. Before I had this phone I had the s8 for 3yrs..... I only had issues with it twice but that was in the second and third year of owning it. I'm so angry that I now have a $1300 phone that is now garbage and Samsung feels they should take no responsibility for the faulty camera glass 

Members_NqYyawz
Constellation
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Galaxy S20

My has had her S20 for one month with no problems. She plugged it in over night & woke up with the camera glass cracked.  She put the phone in an Otterbox as soon as she got the phone.  Long story short. Samsung refuses to say there is a problem & returned her phone.  So we now have to spend money to get it fixed. Thanks samsung. 

user0uZqwKxsfn
Astronaut
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Galaxy S20

Mine just did the same thing brand new and it has a hole in the exact same spot as all the pics in the thread. This is not ok.

user2vKLagcFPh
Astronaut
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Galaxy S20

How much did they say it would be to fix

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userpCColDbG4q
Constellation
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Galaxy S20

i broke mine today it cost me $400 at samsung to send it away

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user5OrpYLRGvj
Astronaut
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Galaxy S20

I have the s20 plus and noticed a crack in my camera and went to take a pic and bottom right corner of pics are now fuzzy. I hope they are going to replace it. I pay 11.99 a month for the warranty!!! Im sorry to hear they can't help u

 

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userebmmltQosV
Astronaut
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Galaxy S20

Same happened to me with my s20 plus!

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