Same with me. Happened on the second day, when it was in my bag on a table in the hospital. Hadn't dropped or touched it, and it was in an otter defender case since I opened it. I think it may be a clearance issue with the camera lens as it zooms, possibly pressing too hard on the glass. Either way I was passed and since then debris has gotten into the lens and sensor causing black spots on photos and its been impossible to clean the lenses as they are too small and recessed. I've ordered new glass but I'm not sure if I'll be able to get the lens clear before replacing it.
while in my packet the glass of the camera broke. like a hair line that goes from one side to another, someone else have the same problem? And what can i do now? There is any warranty that cover that?
I have the same problem , I contacted Samsung and they said its not their fault . The camerq is so fragile that it will break without dropping it . I'm going to get it fixed then return this garbage phone
I just bought S20 Ultra and had same prolem, I contacted Samsung and they send me to UNBREAKFIX @ 655 S. Main St Suit 210 Orange, CA92868, today (04/30/2020). In there, they said Samsung did not pay it and they asked me paid $100.00. This fault in the Google, It had a lot of people got it. I hope Samsung they check and fix for us.
Who cares what Samsung says? They are THE WORST and lie about everything to not pay you.
Contact your credit card company and open a dispute. A camera phone that BREAKS when in your pocket is not something that should ordinarily happen. Every product has 1 year reasonable warranty BY LAW, and Samsung is pretending they don't have to follow that law.
How does one go about doing this? I have never dropped mine and the screen cracked. I called Samsung they told me that they will not fix it bc it is cosmetic damage. I'm on a payment plan but I did pay the taxes on my phone when I got it with debit.