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S20 Ultra camera crack

(Topic created: 09-15-2020 01:04 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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Samsung_Xg7k9fB
Constellation
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Galaxy S20

The glass on rear camera of my s20 just broke.  I set it down on my table and when I picked it up,it was all cracked.  It looks like it was shot with a bb.  I did not drop the phone.  I have only had it for 1 month and based on what I am reading Samsung doesn't seem to care.  This will be my last samsung purchase if this is not made right.  I am furious over this.

userfS3SyoJsdp
Astronaut
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Galaxy S20

Has anyone else had the glass on the back camera crack? Mine cracked 2 weeks after I got the phone. I did not drop the phone and there is no other sings of damage just the hairline crack on the back lens very anoying! 

user2EWBErR7ih
Constellation
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Galaxy S20
I have the same phone you have and I bought it 3 months ago and I definitely love it. I haven't had any problems with it probably you put it over something that could scratch the back of the camera or cracked. I think we need camera screen saver now 😂
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uservBwtC9Vwua
Constellation
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Galaxy S20
Mine cracked as well. I never drop my phone, but the camera glass cracked and I have no idea how it happened. Is there any way I can get it repaired? I know the waterproofing is now compromised.
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Rosadocc
Asteroid
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Galaxy S20

Hello,

 

I own a Samsung Galaxy S20 Ultra and a few weeks after using it, I find a hole/crack on the rear facing camera just from being in my pocket. I put it in my pocket to drive to the store, upon arriving to the store, I pull the phone out and see the crack. I figured there is no way warranty will cover this and just took it as a loss due to what seems to be a spontaneous freak accident.

 

After doing some research I came across several articles and community member posts that have all mentioned cameras suddenly cracking without dropping the phone or banging it into anything. This tells me that this is clearly a manufacturer defect and Samsung should cover the repair costs.

 

I spoke with several Samsung Care reps and they all just say the same thing, "the warranty will not cover any physical or any liquid damage." They are not accepting that this is a defect and overlooking all the cases that say otherwise.

 

 

<edit>

 

 

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NaNa2Owen
Constellation
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Galaxy S20
I had my Note 20 Ultra 5G for 8 days, in a case since unboxing, and my entire rear glass is shattered! I found this when I noticed the little plastic tab from the shipping film was sticking out of the case. I opened the case to remove it, and found the damage. The phone has never been dropped, and at the moment the only thing holding some of the shattered glass on the rear of the phone is the plastic film cover that it ships with. I have insurance on it, but it will be $100 minimum to replace the rear glass, but they will ship me a refurbished phone as a replacement, then bill me for the refurbishing of my brand new phone (that they don't return after repair). This is clearly a defect in the glass.

I watched a video of the side by side drop test of the Note 20 and the Note 20 Ultra 5G...First test was a back drop, Ultra rear glass was shattered, Note 20 didn't have z scratch on it. After side, face and 15 bonus drop tests, Ultra kept getting more damage to the rear glass, Note 20 was fine. The conclusion? The Note 20 has a plastic rear, and the Ultra uses glass. They also figured that the glass on the rear of the Ultras is not as thick as the front, because in both phones, the front glass was not damaged.

This is clearly s defect in the rear glass, not "cosmetic damage "

Why should we all, who are having the same sort of issues, have to pay to get our phones repaired and/or replaced with a refurbished phone?
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Micob
Astronaut
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Galaxy S20
my S20 plus just developed a hairline crack while in the charging cradle. It is always in a protective case, and I cary it in a holster when out. never dropped or banged against anything. Definitely a defect.
Rebelsgirl
Cosmic Ray
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Galaxy S20

I've read about the s20 ultra camera glass shattering like a bullet hole, I have an s20 plus and mine did it today. It was fine one minute, picked up my phone about an hour later and the camera glass was shattered with a hole on it above one of the lense.

I used the flashlight yesterday on it, and thought maybe that caused it. But it didn't shatter where the flash is. It was the bottom left lense. Has anyone else had this problem? No  I haven't dropped it and it wasn't in my purse or pocket.

Insurance is sending me a new phone or refurbished. I have no idea which. Just curious if it had happened to anyone else.

Cster
Astronaut
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Galaxy S20
I have the S20 Ultra Plus and have dropped it a few times and never a problem. I also however use a screen protector..
Rebelsgirl
Cosmic Ray
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Galaxy S20

S20 plus


@Robert2020 wrote:
there's not a s20 ultra plus

 

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