Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
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Bought S20 from Samsung online - within 6 weeks the camera glass exploded from one day to the next without doing anything with the phone. I messaged Samsung twice, called them and sent an email to the office of the president at Samsung Electronics America. Manufacturing defect, I said. I told them I had even spoken to my local Ubreakifix store and they have also seen this issue in their store - in my small area, so nationally and internationally this must be a big problem. Samsung said they had not heard of any problems. Oh that is not so, I said - there are lots of complaints and comments about it. I asked for this issue to be escalated. The engineers need to look into this. We have another S20 and I am afraid this will happen with that one too 😞
Come on Samsung - this is not good customer service. Accept responsiblity and get these fixed/ reimbursed under warranty.
- S20 Camera Glass
@BarbKl have you tried reaching out to the support team online again? What was their response? Did they indicate if you were covered by your warranty? Has the phone ever been dropped and might have caused a crack or malfunction in the camera?
Call 1-800-SAMSUNG or visit https://www.samsung.com/us/support/service/ for help in the USA. Head to here for your countries support: http://www.samsung.com/visitcountry
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Yikes! I'm a bit worried about this happening to mine. I'm actually getting rid of mine in a few weeks to pick up a Pixel 5 instead...hopefully nothing happens in the mean time. I've heard a lot of people are having this problem, especially with the ultra.