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Constellation

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Just happened to me. Never dropped it and then looked over one time and the glass was shattered just like the pictures I've seen of other people's phones.

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Asteroid

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Ah that really stinks. Make sure you report it to Samsung. I hope they do something about this issue.

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Asteroid

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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This happened to mine. I am so mad. They won't cover it.IMG_0218.jpg

 

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Asteroid

Re: Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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yes it is very awful. I am also in fear of it happening to my phone (it happened to my daughter's phone).
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Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Yikes!  I'm a bit worried about this happening to mine.  I'm actually getting rid of mine in a few weeks to pick up a Pixel 5 instead...hopefully nothing happens in the mean time.  I've heard a lot of people are having this problem, especially with the ultra.  

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Asteroid

Re: Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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I know what you mean. Such a shame though. I was really looking forward to having this phone.
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Halo

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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The S20 is a lemon. Once you get over the camera glass issue and if you decide to pay to get it fixed, fixed via your insurance provider if you had the phone insured or fixed from warranty (Samsung seems to be picky about who they choose to cover), you will soon find out their camera is rubbish anyway. Lots of discussion about both but for reference, here are the main threads I've been watching recently.

 

Cracked Camera Glass Issue

S20 Camera vs Mid Range Pixel 4a Camera

 

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Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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That second one is my thread.  Yes the camera absolutely is rubbish.  I'm going to do a quick comparison between the S20 and Pixel 5 as well before I ship out my S20 for trade in.  I'll add it to that thread for reference.  It's really ashame the colors are so awful on the S20.  Pictures often look good, but it isn't a true representation of what you are actually looking at.  Really disappointed with Samsung and they've had months to fix the software...doesn't seem like a priority though.  

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Constellation

Re: S20 Ultra camera crack

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Mine shattered after being in my pocket I had it out had it wasnt broken no issues I put it in my pocket drove 2 min away got out to take some photos and the glass is shattered, didnt drop didnt sit on anything weird that even could hurt the glass.

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Constellation

Re: S20 Ultra camera crack

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It is ridiculous that Samsung is not responding for this issue. I've had the Galaxy s20 ultra for about 6 months and I find a crack on my camera without EVER dropping my phone and always keeping it in a case. Called Samsung and they said they couldn't do much but to send it over and it would take 5 days, or option #2 to go to a Ubreak we fix store and fix it there. I'm having to pay out my own pocket to get this fixed. Its really upsetting to be paying for supposed quality and not getting what you expect. Samsung you have really disappointed me. Highly upset
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