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Original topic:

S20 Ultra camera crack

(Topic created on: 10/13/20 4:06 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

657 Replies
user8air7LSiBH
Constellation
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Galaxy S20

Have had my phone since March. Never had an issue with Samsung before, ever. This time, the camera screen broke after putting it in my pocket. Samsung won't do anything about it because it's not a known issue? I've read on these forums that not only me having this issue, it's more than 100 people. And the insurance wants me to pay $275 for a "deductable" when all they will do is send me a refurbished one. No thank you. I'm very upset with the service samsung is offering for this right now...it's not right nor is it fair

Members_IZjsiTi
Constellation
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Galaxy S20

Same here, I thought I may have did something to break it. Well I guess not, this is ridiculous
and then they wonder why everyone is switching back or going to Apple 

user1SjvPpnHIr
Constellation
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Galaxy S20
same here my phone broke cam screen cracked for no apparent hit it's ultra note 20. last samsung phone for me been using samsung for 6 years now will go for Google or LG or HTC
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Jlu11
Constellation
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Galaxy S20
Unfortunately, my Samsung Galaxy S20 Ultra has suffered the same fate as the others on this post. same thing, good protective case, did not drop, just picked up my phone and the lens was cracked and spidered. I have been in the wireless industry for 15 years now and have never seen this particular kind of occurrence. I would hate not to recommend the phone to potential new customers if I cannot stand behind it and if Samsung refuses to acknowledge this flaw.
Jzbm
Astronaut
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Galaxy S20
My camera also broke. since I pay for insurance every month will that cover the damage?
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user0uZqwKxsfn
Astronaut
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Galaxy S20

They won't cover the damage for free. My insurance wants 170 because its a damage not a defect. When its clearly a defect.

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Jzbm
Astronaut
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Galaxy S20
Funny that all these breaks look the same
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user0uZqwKxsfn
Astronaut
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Galaxy S20

Yeah it hilarious 

userlQqKbGa2qj
Constellation
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Galaxy S20
same issue. looks like a bullet hole thru the camera glass. ☹
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user9gk7ElZvZf
Astronaut
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Galaxy S20
5 months with this S20 Ultra and camera lense cracked, well shattered while in protective case. not happy ..ufix charges $100 to repair. :pouting_face:
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