I own a Samsung Galaxy S20 Ultra and a few weeks after using it, I find a hole/crack on the rear facing camera just from being in my pocket. I put it in my pocket to drive to the store, upon arriving to the store, I pull the phone out and see the crack. I figured there is no way warranty will cover this and just took it as a loss due to what seems to be a spontaneous freak accident.
After doing some research I came across several articles and community member posts that have all mentioned cameras suddenly cracking without dropping the phone or banging it into anything. This tells me that this is clearly a manufacturer defect and Samsung should cover the repair costs.
I spoke with several Samsung Care reps and they all just say the same thing, "the warranty will not cover any physical or any liquid damage." They are not accepting that this is a defect and overlooking all the cases that say otherwise.
I've read about the s20 ultra camera glass shattering like a bullet hole, I have an s20 plus and mine did it today. It was fine one minute, picked up my phone about an hour later and the camera glass was shattered with a hole on it above one of the lense.
I used the flashlight yesterday on it, and thought maybe that caused it. But it didn't shatter where the flash is. It was the bottom left lense. Has anyone else had this problem? No I haven't dropped it and it wasn't in my purse or pocket.
Insurance is sending me a new phone or refurbished. I have no idea which. Just curious if it had happened to anyone else.
I use a screen protector on the front. And always have my otterbox on it. I had a protective cover over the lense, but took it off because it kept telling me my lense was dirty