Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
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Honestly that is what I thought at first too. And of course I understand that I could have hit a corner at some point but when I plugged it in the crack was not there and when I picked it up it was there I didn't notice anything that fell on it or anything like that and after looking into it it seems the crack is pretty consistent on most people's phones right above the telephoto lens I truly think that this was a manufacturer issue. But I understand the photo totally makes it look like I dropped it or maybe even smacked it with a screwdriver. There's no use crying over spilled milk I'm just trying to warn other people out there.
It's amazing how all these responders become expert forensic cell phone inspectors! - - I wouldn't give up so easily. I'd tend to believe you, rather the "forensic experts" who have replied to you.
I would do some more research. It sounds like you already have.... seee how your damage matches pics of others with the exact same problem. Research other forums as well....reddit, etc... - - See what they were able to do, if anything, to get satsifaction over this Samsung phone problem.
Btw, if/when you reach samsung warranty/repair dept 800-samsung make sure you ask for a manager.... Good luck!
This happened to one of our ambassadors. After many complaints about the same issue, we found out that it has to do with pressure buildup underneath the glass and not customers banging it against something. You could reach out to customer support and see what they say. If Samsung doesn't honor the repair then an alternate route would be to send it in with a deductible of $100 if you are on Samsung Care plus or take it to your nearest Ubreakifix
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So it's clear, based on your non-answer, you haven't personally inspected any s20 phones with the bullet hole in the camera glass. And I choose to give the "original poster" the benefit of the doubt. That's my choice. I believe her/him, and you don't... nbd.
Here's an article with pics that don't look all that different from the original poster's phone damage. So, pardon my "lack of understanding", but I believe the original poster has a "legitimate complaint" with Samsung. - - And if you are not "presenting help" to the poster, I have no clue why you are even posting here... unless it just makes you feel good. smh
edit: btw, you just found out today that this is a "known problem" with the S20 phones??? Pleassseee.. this problem has been known for many months. And Samsung should make-good on this defect which has never occured with their phones before. Hopefully they are able to help the original poster!