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Original topic:

S20 Ultra camera crack

(Topic created on: 12/20/20 4:26 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

657 Replies
Piwilly1
Astronaut
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Galaxy S20
Add same hole but was in centre of lens
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Piwilly1
Astronaut
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Galaxy S20
Att is replacing my galaxy S20 5G + phone
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user6JBWDVTPrS
Asteroid
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Galaxy S20
how did you get them to do that? I've been told my warranty is now void
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Piwilly1
Astronaut
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Galaxy S20

Head hole in my lens but
never dropped my phone
 

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Santos123
Constellation
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Galaxy S20

I repaired the front screen a month ago at ubreakifix att plan. the slippery phone slipped again while getting off the car and cracked the front again. but this time i have a crack on the back side too. camera was working fine. i contacted ubreakifix att repair customer service and was told the back side of the phone is not covered. and since last 2 days, i keep getitng couldnt open camera. there's no updates to download. it refuses to work on video calls on viber, whatsapp and messenger. still works as a camera though. this is the first time i switched from a note to a s20 and regret it. i want to go back to note20 but i am guessing i am stuck with this phone, the same way i was stuck with my Gear 1st which just died in a year leaving me no choice but to buy a new one. i did check the community for similar situation, couldnt find a solution, hence this post

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Mike_Dee
Comet
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Galaxy S20
I don't understand what you mean by back of the phone is not covered. Do you have accidental damage protection?
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Santos123
Constellation
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Galaxy S20
asurion/phoneclaim/ubreakifix says front screen is covered by asurion but not the back aide. i have att insurance coverage
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Mike_Dee
Comet
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Galaxy S20
So it's not a full damage warranty? Just the screen or everything except the back?
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Santos123
Constellation
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Galaxy S20
that's what I was told
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useryf20rROdzG
Astronaut
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Galaxy S20

I JUST noticed my camera screen is also cracked and the ONLY solution is that I have to pay to get it repaired? I have had the phone for 20 days with a case and the camera looks like someone shot it with a circular hole over the lens. This seems like a KNOWN issue yet Samsung is making clients pay to have it repaired. No wonder they rushed to S21 out! 

 

What is samsung doing to resolve this for cusomters??? NOTHING??? A $2k phone should not randomly crack like this. 

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