Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
My S20 Ultra camera glass also has a hairline crack that runs from side to side and crosses over the main camera lens. Literally showed up in the last hour. It wasn't dropped or sat on. It's in an official Samsung leather case. This is ridiculous.
I posted publicly on their wall and then inboxed them all details at their request including links to this forum and other websites discussing this issue.
I did too and they claimed this was brand new information, never heard of it and I had to pay. So I linked them here, made a post here and they removed it. I'm refusing to pay and asked them to tell me again in writing (I needed this for my records) that they were unaware of this issue and that I needed to pay. They immediately switched me to another member and told me to bring it in for evaluation.
Also noticed a chip in my glass and phone has been in a very expensive case that protects camera module since day 1. Phone has never been dropped. A class action law suit should be started against Samsung. Especially for false advertising about the camera to begin with
Is it possible that the zoom lens is able to be extended beyond the glass protecting the camera housing? This may explain the "hole" in the glass situations. The holes I've seen seems to suggest it is the top most camera doing the "punching".
It certainly explains why the glass has holes or becomes fractured due to pressure applied to it.
