Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
mine has also broken whilst being in my pocket, it looks like the the top left lens was too close to the glass on the inside and has shattered a perfect hole in the glass exactly around the lens. This has left a hole which dust and water can get in and cause further damage to the camera. I have a case on the phone and have never dropped or sat on it. Samsung need to sort these problems under warranty.
My S20 Ultra camera glass also has a hairline crack that runs from side to side and crosses over the main camera lens. Literally showed up in the last hour. It wasn't dropped or sat on. It's in an official Samsung leather case. This is ridiculous.
I posted publicly on their wall and then inboxed them all details at their request including links to this forum and other websites discussing this issue.
I did too and they claimed this was brand new information, never heard of it and I had to pay. So I linked them here, made a post here and they removed it. I'm refusing to pay and asked them to tell me again in writing (I needed this for my records) that they were unaware of this issue and that I needed to pay. They immediately switched me to another member and told me to bring it in for evaluation.
