Do you think there's a flaw with the S20 Ultra? Do you think smartphones with the huge camera humps on the back will be much more susceptible to damage?
Realistically, you'll never be able to get to the bottom of it through speculation, it is clear there's a problem but it will require a lab to work it out. A consumer show in the UK investigated the moisture detection inside iPhones a couple years back and concluded having the phone in the pocket whilst the body is warm could lead to tripping the moisture detection which Apple would then say the warranty is void due to water damage. I use a Spigen case which covers the rear lens bump with an even bigger bump and I pray that will keep it safe but who knows. A product is meant to withstand everyday wear and tear, that is putting it in your pocket and taking it out, if it can't do that, then we've all been missold. Samsung don't want to cough up for the repair costs and know we, the customers can't afford a lab to investigate the matter fully therefore they win by a blanket no to neglect/physical damage. Just by looking at the number of posts on here alone, not looking at the EU forums, tells us there is a design flaw.
Mine cracked spontaneously - big hole over one of the camera lenses, like all the other photos. Not dropped, was kept in my bag along with a galaxy s10+ and an iphone 11 pro, both of which are fine.
Obviously, there is some kind of problem there which Samsung is not acknowledging. I don't know what to do now, fixing it is very expensive when it could just break again.
I agree i have the same phone with a case for the life of the phone and the rear camera glass has a couple slight cracks and samsung will not cover it they say its cosmetic damage and now the insurance wants me to pay 249 dollars for their flawed design. I see I'm not the only one who is mad as heck for their poor rear camera glass design. With this virus going on i can't even get a replacement because their out of stock.
My Samsung S20 Ultra was not dropped and had a protective glass cover added to the camera face and I noticed a spiderweb of cracks. It kept getting worse. I removed the glass protector that I added when purchased and it is undamaged. No impact marks anywhere. I have no idea what happened here, but I am not happy. Some of the lenses are now comprimised by the cracks. The .05 lens is completely comprimised. I need the camera functions for work and this screws me up. BIG TIME! I am going to have to get it fixed. I hope this does not cost me my remaining arm and leg after paying an arm and leg to begin with. <sigh> Technology will be the death of us yet lol.....
I put a glass screen protector over my S20 Ultra too when I first got it. So far no cracks but I find myself checking it dozens a time during the day fearing the worst. I hope Samsung does some serious looking into this. There are just too many complaints with the same symptoms to ignore this. Come on Samsung!!!!
Put my brand new S20 Ultra 5G on the wireless charge pad overnight and woke to find camera lens had shattered.
Not happy Samsung, seems to be a growing issue that needs to be addressed
I suggest bringing your S20 to the nearest Samsung Authorized repair center. here is a link to locate a store near you https://www.samsung.com/us/support/service/locations/ . It seems that your phone is in need of a back camera replacement or back glass replacement. Most ubreakifix store are still open, I suggest giving them a call to make an appointment and they can do a diagnostic on your device. Note that there's might be a delay upon getting your phone service due to the shelter in place policy depending in your area. Hope this helps!
unfortunately due to Covid 19 all Samsung repairers are closed in my area.
I just have to deal with a dodgy lemon of a phone until after the crisis is over.
Thanks for the advice
Im sorry to hear about your issue and you should contact Samsung to find out their repair policy.
You can find the contact information online through the Contact Us or you can even chat with a representative through the Samsung Members App. I advise being very careful with your phone as it is no longer water resistant.
Hope this helps!