cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Constellation

Re: S20 Ultra camera crack

JUMP TO SOLUTION
I've have the same exact problem. I've never dropped my S20 + and it has a spider crack on the lens. This is 100% a quality issue on their part. It's unfortunate they don't stand by their own product and offer us a solution. I highly recommend anyone reading this to think twice about purchasing the S20. Shame on you Samsung.
Reply
Loading...
Highlighted
Asteroid

Re: S20 Ultra camera crack

JUMP TO SOLUTION
Add me to the list of Galaxy S20 Ultra owners that had their camera crack just from being in my pocket. It's a shame Samsung won't at least acknowledge that its a flaw in the product. It is especially frustrating for me as I am a long time Samsung Insights member who enjoyed every phone model so far. Being that I am using this phone for their Insights study, I am stuck with it for a year and can't replace it or return it.
Reply
Loading...
Highlighted
Astronaut

Re: S20 Ultra camera crack

JUMP TO SOLUTION

I've had mine for 2 and half months and today the camara screen broke threw. No reason at all and now I have to go threw all these steps to get it fixed.

Reply
Loading...
Highlighted
Astronaut

Re: S20 Ultra camera crack

JUMP TO SOLUTION

My camera lens just cracked as it was sitting on my desk as work.  Two hairline cracks.  Literally saw the second one occur as I was looking at the phone.

 

There is clearly some sort of quality control problem with the phone, and it's unacceptable that this would happen on any device.. not just a $1400 one!

 

Reply
Loading...
Highlighted
Constellation

Re: S20 Ultra camera crack

JUMP TO SOLUTION
I went to scan a lottery ticket, wouldn't take blurry, turn phone around had like a small bullet hole in screen.
Reply
Loading...
Highlighted
Galaxy

Re: S20 Ultra camera crack

JUMP TO SOLUTION

Dropped my phone the other day, enough force to crack the front screen glass, camera glass was fine

Reply
Loading...
Highlighted
Constellation

Re: S20 Ultra camera crack

JUMP TO SOLUTION
left phone on my nightstand, to scan lottery tickets was blurry look at it and look like a tiny bullet hole through on my camera. If Samsung doesn't do anything its my last one.
Reply
Loading...
Highlighted
Asteroid

Re: S20 Ultra camera crack

JUMP TO SOLUTION
mine was in wallet case in my pocket. now I have a hole over the flash. They won't cover it. no more Samsung after this. It's to expensive to just explode so to speak.
Reply
Loading...
Highlighted
Asteroid

Re: S20 Ultra camera crack

JUMP TO SOLUTION
Same here
Reply
Loading...
Highlighted
Asteroid

Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

JUMP TO SOLUTION

Bought S20 from Samsung online - within 6 weeks the camera glass exploded from one day to the next without doing anything with the phone. I messaged Samsung twice, called them and sent an email to the office of the president at Samsung Electronics America. Manufacturing defect, I said. I told them I had even spoken to my local Ubreakifix store and they have also seen this issue in their store - in my small area, so nationally and internationally this must be a big problem. Samsung said they had not heard of any problems. Oh that is not so, I said - there are lots of complaints and comments about it. I asked for this issue to be escalated. The engineers need to look into this. We have another S20 and I am afraid this will happen with that one too Smiley Sad 

Come on Samsung - this is not good customer service. Accept responsiblity and get these fixed/ reimbursed under warranty.Self-Exploded S20 Camera GlasssSelf-Exploded S20 Camera Glasss

 

Reply
Loading...