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Supernova

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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@BarbKl have you tried reaching out to the support team online again? What was their response? Did they indicate if you were covered by your warranty? Has the phone ever been dropped and might have caused a crack or malfunction in the camera?

Call 1-800-SAMSUNG or visit https://www.samsung.com/us/support/service/ for help in the USA. Head to here for your countries support:  http://www.samsung.com/visitcountry

 

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Asteroid

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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I did all these steps yesterday and today with the office of the president calling me today saying it was not a known issue!!...

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Constellation

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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This is an issue! I just bought the phone and had the same problem!! So frustrating.

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Constellation

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Just happened to me. Never dropped it and then looked over one time and the glass was shattered just like the pictures I've seen of other people's phones.

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Asteroid

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Ah that really stinks. Make sure you report it to Samsung. I hope they do something about this issue.

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Asteroid

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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This happened to mine. I am so mad. They won't cover it.IMG_0218.jpg

 

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Asteroid

Re: Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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yes it is very awful. I am also in fear of it happening to my phone (it happened to my daughter's phone).
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Halo

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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Yikes!  I'm a bit worried about this happening to mine.  I'm actually getting rid of mine in a few weeks to pick up a Pixel 5 instead...hopefully nothing happens in the mean time.  I've heard a lot of people are having this problem, especially with the ultra.  

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Asteroid

Re: Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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I know what you mean. Such a shame though. I was really looking forward to having this phone.
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Halo

Re: Manufacturing/ Engineering Defect- S20 Camera Glass Explosion

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The S20 is a lemon. Once you get over the camera glass issue and if you decide to pay to get it fixed, fixed via your insurance provider if you had the phone insured or fixed from warranty (Samsung seems to be picky about who they choose to cover), you will soon find out their camera is rubbish anyway. Lots of discussion about both but for reference, here are the main threads I've been watching recently.

 

Cracked Camera Glass Issue

S20 Camera vs Mid Range Pixel 4a Camera

 

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