Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.
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I hate to replace it thru the warranty because you get a refurbished phone, when the inly thing that's wrong is the camera screen. I have been a faithful Samsung user for over 10 yrs... Sadly, I will never buy another Samsung, Ever!
This is still a problem. I recently had it happen to my S20 Ultra as well. I simply turned my phone over on the table after using it and found what looks like a bullet hole over the wide angle lens. It has spiderwebbed out over the entire lens now. I started an insurance claim through Asurion and they want a $250 deductible to replace the entire phone. I noticed many others online having the same issue so I called Samsung.
Customer service said that Samsung has not acknowledged a problem at this point. My option was to send my phone in under a warranty issue and I would have to pay for the fix. (unknown amount until they receive it). I called UBREAKIFIX and they said they could fix for $100.
I have had many Samsung phones over the years and this phone is the only one I have had issue's with.
First the camera would not focus on closeup images, and now this.
I would NOT recommend this phone to anyone. I regret upgrading from my Note 8. Perhaps i switch brands going forward. We will see how Samsung responds.
I bought 2 samsung note 20 ultras 5g from T-Mobile. Purchased both phones Nov. 27, 2020 2 otter box cases and screen protectors.
We did not drop or mishandled these phones. When i decided to clean the my phone. I noticed the back glass was cracked up. My wife checked her phone and seen A minor crack or scratch in her camera lens. I report this to T-mobile and they told me they noted it and will get back with me since its been under 2 weeks of having the phones dec. 6, 2021. Comes Feb. 14, 2021 my wife phone was working as normal listening to music and put the phone on the kitchen counter while cooking. When she went back to her phone to check a notification while we are having a conversation the screen did not come on nor worked black screen. Everything else is still working alarms reset just the screen does not work. Went to t-mobile they would not fix it and said used the insurance. Called samsung went to ubreakufix and wanted to charge me. Its at the samsung center now and they are trying to say we dropped the phone and thats why the screen isn't working saying the camera lens is cracked. They want me to pay to fix a phone i reported having an issue with the camera lens. But from dec. To feb that caused my wife screen to go black yea no longer buying samsung.
Sorry for the grammer.