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Cosmic Ray

Re: Broken rear camera glass s20 ultra

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Let us know how you go.

Samsung tech support manager, hasn't resonded to my last email reply.

They flat out refuse to take any resposibility so the more we report on this the better informed.

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Asteroid

Re: Broken rear camera glass s20 ultra

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Ok thank you

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Constellation

Re: Broken rear camera glass s20 ultra

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The same thing happened when I placed my s20+ down onto a hard surface, it looks as though the camera glass has been hit by a tiny bullet. With the genuine samsung LED case?!

You put it perfectly, this product is not fit for purpose! It is a real shame that this very innovative camera phone has this flaw. 

I have since realised this phone is the only phone that you can buy a specialised camera guard for. Even when people use the camera guard hairline cracks are still appearing.

I hope samsung are able to help for to solve the problem that they have caused.

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Asteroid

Re: Broken rear camera glass s20 ultra

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I am in Australia and had same issue exactly. Post it publicly on thier Facebook Page, then they will ask you to inbox them, so I did, If more us do this and raise it to Consumer Bodies and ACCC then we may get a resolution, 

https://www.facebook.com/SamsungAustralia/

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Astronaut

Re: Broken rear camera glass s20 ultra

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I'm here too, my camera broke 2 days ago, and the glass is now coming off, and I'm scared it will scratch the lens. What do I do? 

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Constellation

Re: Broken rear camera glass s20 ultra

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Same here, my glass on my camera broke while sitting on my Samsung wireless charger last night. Never dropped, in a case from day one.

 

https://twitter.com/cbullardasu/status/1251968535942889488?s=19

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Asteroid

Re: Broken rear camera glass s20 ultra

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Did it overheat or get hot while charging? 

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Asteroid

Camera glass s20 ultra

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Hi. Have the phone a few weeks and just noticed camera glass is cracked.. any resolution? Is this a know issue?

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Product Expert

Re: Camera glass s20 ultra

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hello @userpWuzKRRIGc  can you provide a bit more information and load a photo if possible of the crack. 

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Cosmic Ray

Re: Camera glass s20 ultra

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You too huh,

 

 

Good luck getting it fixed by Smasung.

 

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