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Original topic:

S20 Ultra camera crack

(Topic created: 06-28-2020 03:51 PM)
userzSvVcMtVUD
Cosmic Ray
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Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

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658 Replies
userqwIYSe0HtW
Asteroid
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Galaxy S20

I wonder.... Is that the telephoto lens? It moves in and out, right? 

LaserLag
Constellation
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Galaxy S20

My S20 Ultra camera glass also has a hairline crack that runs from side to side and crosses over the main camera lens. Literally showed up in the last hour. It wasn't dropped or sat on. It's in an official Samsung leather case. This is ridiculous.

userRzSTogXRHQ
Asteroid
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Galaxy S20

I posted publicly on their wall and then inboxed them all details at their request including links to this forum and other websites discussing this issue.

 

https://www.facebook.com/SamsungAustralia/

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userchU9qXUGDh
Asteroid
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Galaxy S20

I did too and they claimed this was brand new information, never heard of it and I had to pay. So I linked them here, made a post here and they removed it. I'm refusing to pay and asked them to tell me again in writing (I needed this for my records) that they were unaware of this issue and that I needed to pay. They immediately switched me to another member and told me to bring it in for evaluation. 

nVr2EaRLey1981
Asteroid
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Galaxy S20

20200424_142120.jpg

 

 

 

Striff
Cosmic Ray
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Galaxy S20

I'm trying to screen shot all pages before they remove them,

Happy to upload them to Facebook or anywhere else.

 

Saying it's sp@m, instead of looking after their customers regarding this issue.

Striff
Cosmic Ray
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Galaxy S20

I just got this exact samemessage for my "Open Letter to Samsung" post.

It was made so they could be open with all of us having this issue.

 

Instead they deleted it and then have the audacity to have this very same reply.

 

I've gone and got Office of Fair Trading involved as Samsung have to step up, take resonsposibility, and reapir  or replace or recall theses phones.

 

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Oneblackwing
Cosmic Ray
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Galaxy S20

Your post was adapted and shared on reddit under the Samsung and S20 pages. I don't have a reddit account, but other people are saying the same thing!

Scooze
Asteroid
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Galaxy S20

Also noticed a chip in my glass and phone has been in a very expensive case that protects camera module since day 1. Phone has never been dropped. A class action law suit should be started against Samsung. Especially for false advertising about the camera to begin with

laugher
Halo
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Galaxy S20

Is it possible that the zoom lens is able to be extended beyond the glass protecting the camera housing? This may explain the "hole" in the glass situations. The holes I've seen seems to suggest it is the top most camera doing the "punching".

 

It certainly explains why the glass has holes or becomes fractured due to pressure applied to it.