JUMP TO SOLUTION Solved

Original topic:

S20 Ultra camera crack

(Topic created: 06-28-2020 03:51 PM)
userzSvVcMtVUD
Cosmic Ray
Options
Galaxy S20

Does every single Galaxy s20 Ultra get the crack in the back of the camera? Will a camera protector help it from doing so? I use an otterbox defender series pro case and so far, so good. I'm getting my fingers crossed that it doesn't happen.

JUMP TO SOLUTION
657 Replies
Ydania
Product Expert
Options
Galaxy S20

s20.jpg
That little circle isnt what youre referring to right ?

user9lo8d7TCKR
Asteroid
Options
Galaxy S20

IMG-20200423-WA0001.jpg

 

user9lo8d7TCKR
Asteroid
Options
Galaxy S20

Its like the camera lens has pushed through the glass, it hasn't been dropped or sat on, it was just in my pocket when it happened. Can I get a replacement glass as I'm worried the camera will get damaged.

0 Likes
Reply
DG1790
Product Expert
Options
Galaxy S20

I'm sorry your dealing with such issues and id be glad to assist you in this matter.
In this case your best option would be to contact samsung directly as their are no service center that will physically service the devices onsite these items are usually shipped out with proof purchase or further inspection down below i have attached a link

For shipping repair, you need to call Samsung, the hotline is indicated in this link: https://www.samsung.com/us/support/contact/

ManuelNJCSP
Product Expert
Options
Galaxy S20

I would really look into maybe going to a repair center for sure! 

0 Likes
Reply
user24KKgkdQAZ
Astronaut
Options
Galaxy S20

Same thing happend to me.  I have a top end protective case on my S20.  Had the phone for about 1 month.  Camera lens broke and I never dropped the phone.  Now just need to figure how it fix it.  Expect more from a $1200 phone.

 

 

Striff
Cosmic Ray
Options
Galaxy S20

Unfortuantely you are not alone.

Check out this thread (there's others)

https://us.community.samsung.com/t5/Galaxy-S20/Broken-rear-camera-glass-s20-ultra/td-p/1154527

 

7 pages so far of this issue.

 

Samsung are not willing to fix these under warranty,

My $100 ZTE phone is more reliable than this top of line phone.

 

I too have had this problem, wanted to chage me $600 AUD to fix, but will to wear labor cost of $60.

What a joke.

user8azlbNPHTj
Constellation
Options
Galaxy S20

Same to me.I noticed my $1400 phone have circle cracked back camera housing,no drop no hit with the case on.I been using Samsung phone 6 years,never have this issues,very disappointed.Samsung should step out to solve the problem, replacement the defective camera glass.

Gatorboots
Asteroid
Options
Galaxy S20

Had the same issue with a hairline crack from being in my pocket. Was able to get Samsung to swap the phone for a new one but took about 4 hours of phone calls to get this all done. Replacement already has a deep scratch on the camera housing so I know I have a lens cover and the phone in an otterbox massive case....hope the Note 20 is isn't as delicate!

Raemember
Astronaut
Options
Galaxy S20
mine got damaged as well with an armadillos on with clearance around the camera so it literally can't touch the camera glass when dropped. broke in perfect circle without impact. they did put the glass too close to the camera lens. add the mic hole and it is guaranteed to shatter in perfect circle. I will never recommend samsung until they change their warranty on camera glass being cosmetic.
0 Likes
Reply