The cracking camera screens on S20 Ultra

[Tinker727]

I put a glass screen protector over my S20 Ultra too when I first got it. So far no cracks but I find myself checking it dozens a time during the day fearing the worst. I hope Samsung does some serious looking into this. There are just too many complaints with the same symptoms to ignore this. Come on Samsung!!!!

[userwrMqYClfeV]

Put my brand new S20 Ultra 5G on the wireless charge pad overnight and woke to find camera lens had shattered.

Not happy Samsung, seems to be a growing issue that needs to be addressed

[ItsGV]

I suggest bringing your S20 to the nearest Samsung Authorized repair center. here is a link to locate a store near you https://www.samsung.com/us/support/service/locations/ . It seems that your phone is in need of a back camera replacement or back glass replacement. Most ubreakifix store are still open, I suggest giving them a call to make an appointment and they can do a diagnostic on your device. Note that there's might be a delay upon getting your phone service due to the shelter in place policy depending in your area. Hope this helps!

[userwrMqYClfeV]

unfortunately due to Covid 19 all Samsung repairers are closed in my area.

I just have to deal with a dodgy lemon of a phone until after the crisis is over.

Thanks for the advice

[Valerie_837]

Hey @userwrMqYClfeV 

Im sorry to hear about your issue and you should contact Samsung to find out their repair policy.

You can find the contact information online through the Contact Us or you can even chat with a representative through the Samsung Members App. I advise being very careful with your phone as it is no longer water resistant. 

Hope this helps! 

[userwrMqYClfeV]

All authorised Samsung centres are closed due to Covid 19.

I guess I'm stuck with a faulty phone until after the crisis is over. 

Not happy

[userNJ5SJcyQia]

Same happened with mine. Didn't even drop it. 

[user_ams007]

It seems like there was a massive thermal problem with wireless charging, i don't leave my phone on any charger overnight and seems to keep me from having issues please keep us up to date on your Repair

[userwrMqYClfeV]

Not good when you use a Samsung wireless charge pad with your Samsung phone all within Samsung's guidelines and you have thermal issues.

Next thing will be batteries exploding and catching fire, I hope history is not repeating itself. 

[RoccoReviews]

UBreakiFix can repair it they still do repairs in store at your house and you can mail it in they still do in one day procedures