The S20 Ultra 5G is the biggest disappointing phone Samsung ever made. I have used S7 through S20Ultra every single phone in between with annual upgrades all unlocked. The camera on my phone cracked without even dropping it anywhere. I always use a Samsung official case. which is highly unsafe for the protruding camera. I hope I never have to go back to Samsung for a new phone ever again. This is a total nightmare.
I am glad I am not the only one that grabbed their phone and noticed this after not dropping it. I will get this repaired, and since I have not even had it a week, I will be returning it.
After the “water detected in the charging port” bug my S10 5G had and now this, I am not so sure I want to buy another Samsung if they are not going to fix bugs or design issues!
@samsung I haven't dropped my phone or anything. I picked it up yesterday and there is a giant hole in the camera! Very upset, especially since I just convinced my husband to convert from iPhone to Samsung.
Wow... this problem with the camera glass breaking should not be happening! I hope Samsung does something to cover the repair under the warranty.
I have 2 questions. Does this same problem affect the Galaxy S20+? And it appears that most of the cases I see in the pics w/ the Ultra have the cases that actually goes above the glass, meaning the glass is actually "below" the edge of the case. Is this correct? I have a "Speck" case on my S20+ and the glass is recessed down a bit from the edge of the case. I'm hoping this is enough to protect the camera glass.
Thanks for any info on this!
Have had my phone since March. Never had an issue with Samsung before, ever. This time, the camera screen broke after putting it in my pocket. Samsung won't do anything about it because it's not a known issue? I've read on these forums that not only me having this issue, it's more than 100 people. And the insurance wants me to pay $275 for a "deductable" when all they will do is send me a refurbished one. No thank you. I'm very upset with the service samsung is offering for this right now...it's not right nor is it fair
Same here, I thought I may have did something to break it. Well I guess not, this is ridiculous
and then they wonder why everyone is switching back or going to Apple