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Constellation

Re: S20 Ultra not receiving calls

was this issue solved ? I am disgusted with samsung. I followed everything that the so called solutions told me to do. I got a new sim card, i made sure settings was correct (they were).

I have to restart my phone so i can receive text message and to see my missed calls. Paying this sort of money for a high end phone that can not receive a phone. What an absolute joke. This needs to be sorted samsung.!!!!

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Asteroid

Re: S20 Ultra not receiving calls

Hi

No its still not resolved, Spark in NZ are reporting lots of Samsung S20 users with the same issue, some have had phones sent in to be looked at, but come back with no detectable fault. I have escalated this to the NZ Samsung CEO and asked him to read this thread and push for a solution. No response yet but its only been a few days. Perhaps we should all email or get it to the media...

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Constellation

Re: S20 Ultra not receiving calls

No still nothing. Here with S20 Ultra 5G 512GB that i preordered. It's definetly not okay what samsung did. For a 1400$ phone, to not be able to receive calls while on wifi is just disgusting. I am looking for a quickest bux fix or whatever, or im just going to return the phone and get my money back somehow. Carefully consider buying samsung next time. They are going to lose a lot of people with this. 

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Asteroid

Re: S20 Ultra not receiving calls

Not sure. The shop re-flashed my phone's software, so i'm currently testing it out. Will report back in a week if anything changes!

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Asteroid

Re: S20 Ultra not receiving calls

Never mind - issue happened again this evening... Will be logging an escallation with Samsung for this one (as I purchased the device directly through them).

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Astronaut

Re: S20 Ultra not receiving calls

Hi, 

 

I have experienced the same issue while the wifi activated. Yet, today,  following the software update by Samsung, I have found that the VoLTE option is available and activated the same as before in my S10+, and all works fine now for me even while the wifi enabled.

I hope you all will receive this update soon.  (note the software update  received in a Middle East country) 

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Asteroid

Re: S20 Ultra not receiving calls

Hi,

I don't think you had the same issue and maybe did not understand you completely.

The issue in this thread has nothing to do with VoLTE option. And this thread is not about S10+.

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Asteroid

Re: S20 Ultra not receiving calls

What software update version are you running? 

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Constellation

Re: S20 Ultra not receiving calls

I have just finished a live chat with Samsung support.  They acknowledge that this is a known problem with the S20 range  and a fix is being developed that will hopefully be ready early next month.  (I am on Spark NZ with a Vodafone NZ variant S20+)

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Asteroid

Re: S20 Ultra not receiving calls

Great news! Thanks for letting us know. Would be great if they made a public acknowledgement for those of us who're currently stuck with this problem :/

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