My screen flickers and goes blank when sunlight hits the view finder on the phone. In the house or shade it doesn't do that. I can even use a flash light and point it at the view finder and it flickers and the screen goes blank.
Solved! Go to Solution.
To resolve the symptoms you are experiencing give these steps a try:
1. Access Settings
2. Scroll down and tap Software update
3. Tap Download and install
4. Complete the software update wizard as prompted
To temporarily disable Adaptive brightness pending the software update:
1. Open the notification panel/status bar on the device by swiping down twice from the top of the device
2. Tap the arrow in the notification panel to view the Brightness option
3. Toggle Adaptive Brightness off
4. Adjust the brightness level to the appropriate level
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(was it perhaps UI 3.1 ? It would be nice if updates were more transparent about what is getting installed! )
I would contact a Samsung Experience Store or your Local Ubreakifix, https://www.ubreakifix.com/samsung , and have them give your device a look. This could be a Main Board that needs to be replaced. If either of these are not available near you I would suggest contacting 1-800-786-7864 and explaining your issue and mailing this device in for repair. This should be an in-warranty repair unless you have damage or have tripped the water sensors.
For additional service options, you can also reach out via 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you
After the recent update, my s20 FE is now unusable in the daylight. It flickers and then goes black. As soon as you get out of the sun, it works fine. What's the deal? Not cool.. I've had this phone for not even 2 months.