When I open the camera app on my Galaxy S10 FE, it freezes and then the phone reboots. I checked & it's on the latest version, 18.104.22.168. This has been happening quite often. After the reboot it will work for a day or so, but then starts up again. Any idea what/why this might be happening?
Solved! Go to Solution.
I have the exact problem with S20+5G. The camera app only works shortly after reboot. Then after a while if I open it again it will definitely freeze and reboot the phone.
I have to use third-party camera app, which works completely fine.
I have this phone for almost a year but the problem only appear recently. Don't know if it has to do with OneUI 3 update or something.
Last update on 8th April, Android 11 , OneUI 3.1 , Camera version is 11.0.02.82
Already tried clear cache, wipe cache (recovery mode), reset all settings.
Don't want to try factory reset yet, that's the last resort and don't even guarantee to fix.
Samsung, can you actually fix the problem! Stop telling people to factory reset for everything!
This morning I got a msg from support through the Samsung Members app.
I followed the instruction, go by my day, occasionally open the camera app. And by night time now it has been working fine so far! No more freeze/reboot.
Here is the steps:
1) Open the phone "Settings" and go into "Apps"
2) Click the sorting icon and enable "Show system apps"
3) Find and go into "Sec Media Storage"
4) Click "Force stop", then go into "Storage" and click "Clear cache" and "Clear data"
5) Go back to apps and find "Camera", repeat step 4.
6) Restart phone
It's all good so far. Finger crossed!
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