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Astronaut

Re: S20 keep freezing!

it's the software update that that's the problem. factory resetting does not help. i sent mine back to samsung for repair. they told me they'd never heard of this problem. please, everyone, call your service provider and have them send a ticket to samsung so they know this is a normal issue with this phone, and they need to do a new software update to fix it!

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Asteroid

Re: S20 keep freezing!

I was having the same problem on various apps. Turning off Google Assistant use screen context seems to have solved it for me. 

 

Screenshot_20200316-230436_Google.jpg

 

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Constellation

Re: S20 keep freezing!

Mine does exact same freeze in chrome.  Sometimes I can get out of it. None of the solutions above fixedh  my issue.

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Astronaut

Re: S20 keep freezing!

Just upgraded to S20 Ultra from my S10 Plus - big mistake

My phone is freezing exactly like yours It has been happening in Chrome

Have tried a number of other Web access programmes but I continue to experience 'freezing' even when using these

The phone even freezes when I'm using Samsung Internet


 

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Constellation

Re: S20 keep freezing!

I got my new S20+ yesterday and it has frozen and switched itself off 6 times so far... not a great start

 

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Samsung Moderator
Samsung Moderator

Re: S20 keep freezing!

Were you able to try any of the previously mentioned troubleshooting steps mentioned here in this thread?

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Constellation

Re: S20 keep freezing!

Even when it restarts and i put my pin in it even freezes part way through that process. Its crazy


@SamsungQue wrote:

Were you able to try any of the previously mentioned troubleshooting steps mentioned here in this thread?


Yes Husband tried resets etc but keeps freezing

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Astronaut

Re: S20 keep freezing!

note 20 ultra does the same i got mine a week ago and had to return it and get a new phone because it was freezing so bad I couldn't use the phone they sent me out a new phone and it worked great for the first day and now the something is happening anytime i go to unlock it, it freezes and turns black then i have to unlock it all over again its so frustrating if this is a software issue they need to fix it fast I'm seriously thinking of going back to my note 10 plus
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Samsung Moderator
Samsung Moderator

Re: S20 keep freezing!

If the phone is freezing and locking while in Safe Mode and after a reset, service would be recommended. Please send a private message with the full model code and IMEI number. http://bit.ly/2XERsky



Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.



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