it's the software update that that's the problem. factory resetting does not help. i sent mine back to samsung for repair. they told me they'd never heard of this problem. please, everyone, call your service provider and have them send a ticket to samsung so they know this is a normal issue with this phone, and they need to do a new software update to fix it!
Just upgraded to S20 Ultra from my S10 Plus - big mistake
My phone is freezing exactly like yours It has been happening in Chrome
Have tried a number of other Web access programmes but I continue to experience 'freezing' even when using these
The phone even freezes when I'm using Samsung Internet
Even when it restarts and i put my pin in it even freezes part way through that process. Its crazy
Were you able to try any of the previously mentioned troubleshooting steps mentioned here in this thread?
Yes Husband tried resets etc but keeps freezing
If the phone is freezing and locking while in Safe Mode and after a reset, service would be recommended. Please send a private message with the full model code and IMEI number. http://bit.ly/2XERsky