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S20 not working with Android Auto

(Topic created: 03-13-2020 12:04 AM)
userl3WaQMUrDN
Asteroid
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Galaxy S20

Recently purchased a new S20 and I can't get my Android auto to work. When I initially connect usb it will connect up and then the screen on the head unit goes black. If I go to the menu it shows the Android Auto is connected but if I select it again just a black screen. Any one with any ideas?

 

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SamsungQue
Samsung Moderator
Samsung Moderator
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Galaxy S20

Have you tried reaching out to the app developer? For Android Auto, this would be Google. You can find their support information here: https://goo.gle/2S6zkAg 

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Call_Me_Sammy
Galaxy
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Galaxy S20

What kind of car? It works fine with my Kia UVO and Dodge UCONNECT

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userl3WaQMUrDN
Asteroid
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Galaxy S20

I have a Sony Xav-ax100 that I installed about 3 years ago has worked fine with the S8.

userL4AfVJtZPm
Asteroid
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Galaxy S20

I'm having the same issue. I had an S8 that worked fine. I plug my 20 in and it works for a few minutes then I get a message saying please reconnect device when stopped and safe, but of course the device is never unplugged. Samsung chat tried blaming my Kenwood Head Unit in the car saying it will need a firmware update...I feel like it would be on samsungs end not the stero on a wired connection using an existing app. 

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userl3WaQMUrDN
Asteroid
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Galaxy S20

I'm the same the S8 has worked fine for the last couple of years, I don't even get an error message just a black screen but it still seems like Android auto is  connected. I can't see why it would be a firmware issue if like you it has previously been work on the s8

Jenn33
Constellation
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Galaxy S20

HAVING THE SAME ISSUE DID YOU EVER GET YOURS TO WORK?

userjc58pw5PAQ
Constellation
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Galaxy S20

You have to use the original cable. I bought a USB a male and a USB c female to work with my radio. It fixed my problemhttps://www.amazon.com/dp/B079LYHNSR/ref=cm_sw_r_cp_apa_i_mRouFbV8DMRK4

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userV0Kynu2UuI
Constellation
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Galaxy S20

Having the same issue with my Pioneer Nex

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user68rEEjl77V
Astronaut
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Galaxy S20

I had the same issue.

 

The problem comes from a poor USB cable. If you replace the cable to a quality cable all issues should be resolved

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Raceghost
Asteroid
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Galaxy S20

Not necessarily true.  I had a Galaxy S7 Active that was working prior to the January or Febuary revision to Android Auto.  Once the update took place in late febuary, all voice features and call features stopped working.  Music and Map features work, but no voice or phone.  I bought the new S20+ 2 weeks ago, and same issue with same version of Android Auto.  Neither phone works, with any cable on any of my 3 Pioneer NEX models(different models in different vehicles.)  I updated all of them to current firmware, with no fix.  This is a known issue with the latest release of Android Auto.

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