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Astronaut

S20 plus goes into sleep mode when making or answering call

Brand new S20. Phone goes into sleep mode  within 20 secs of initiation or answering a call.  Phone goes completely dark, cant acess keypad etc. Both ATT and Samsung support have no anwers. I was in ATT store when they called Samsung.  $1400 phone and cant use it as a phone. Really? Yes smart stay is enabled, screen time out is 10 minutes.  Anyone else?

1 REPLY 1
Samsung Care Ambassador

Re: S20 plus goes into sleep mode when making or answering call

By "sleep mode" do you mean that the screen goes black?

 

If so, this has been a "feature" since at least the Note 8. Double tapping the screen or taping a button should turn the screen back on. Then you can access the keypad, etc. 

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