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Original topic:

S20 pop-up notification states there is moisture or dust in the charging port

(Topic created: 06-15-2021 12:26 PM)
Jason19
Astronaut
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Galaxy S20

Everytime I charge my phone with cable a notification pops up saying there is water or dust. After a while now it always shows that notification saying there is water or a foreign material but there is no water and I have cleaned 3 times and the notification is still there. Someone please help, wireless charge takes far too long as I can be very busy. 

 
 
Update: got it to finally charge with my cable, but isn't fast charging and I have 3 different fast charging block with like 5 different wires and none seem to fast charge. Please help if you have this issue.

1 Solution


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SamsungRei
Community Manager
Community Manager
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Galaxy S20

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying the factory reset, as recommended by @FathertuckettPerform a factory reset on your Galaxy phone

 

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/ 

For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



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16 Replies
SxyGuyInFL
Cosmic Ray
Options
Galaxy S20
Have you checked with a lighted magnifying glass and made sure all of the contacts are surface cleaned and not damaged? If your using usb-c sometimes a slight pinch to the male end will fix this, the contacts might not all be making contact
Jason19
Astronaut
Options
Galaxy S20
Haven't used a magnifying glass and will check that out.
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Fathertuckett
Asteroid
Options
Galaxy S20
Known issue with the 10 not the 20 .
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Jason19
Astronaut
Options
Galaxy S20
Perhaps it is the device, I still don't know what to do. Just might have to get a new phone at this point.
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Fathertuckett
Asteroid
Options
Galaxy S20
Has the charging port been in contact with a liquid. Yes? File a insurance claim through the carrier for liquid damage. No? Contact your carriers warranty department.
Jason19
Astronaut
Options
Galaxy S20
Thats the thing sadly, my phone was near no liquids during the time I was charging my phone, it just suddenly popped a notification saying there was moisture detected. Since there was no liquid I should just contact my carriers warranty department as suggested?
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Fathertuckett
Asteroid
Options
Galaxy S20
Yes. They will have you do a fdr then issue a replacement
JazdUp
Astronaut
Options
Galaxy S20
I had this issue. I just charged it while it was turned off. When I turned it back on. I didn't have that notification.
Jason19
Astronaut
Options
Galaxy S20
I tried but everytime I did it would show the charging port with a little teardrop of water so I really don't know what to do.