Original topic:

S20 pop-up notification states there is moisture or dust in the charging port

(Topic created: 06-15-2021 01:09 PM)
Jason19
Astronaut
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Galaxy S20

Everytime I charge my phone with cable a notification pops up saying there is water or dust. After a while now it always shows that notification saying there is water or a foreign material but there is no water and I have cleaned 3 times and the notification is still there. Someone please help, wireless charge takes far too long as I can be very busy. 

 
 
Update: got it to finally charge with my cable, but isn't fast charging and I have 3 different fast charging block with like 5 different wires and none seem to fast charge. Please help if you have this issue.
16 Replies
userLNK0gBGfMz
Constellation
Options
Galaxy S20
Same issue he here
Jason19
Astronaut
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Galaxy S20
I have tried YouTube, Google, and reddit just to no avail. Really feel like giving up and getting a new phone at this point. Issue has been going on for days at this point.
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userLNK0gBGfMz
Constellation
Options
Galaxy S20
& wireless charger says 3hrs to charge!!
Jason19
Astronaut
Options
Galaxy S20
Sadly I can relate, it can be very annoying to go without use of phone while the wireless takes forever to charge.
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userRfySLykuLd
Constellation
Options
Galaxy S20
Reboot the phone
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Jason19
Astronaut
Options
Galaxy S20
Tried and didn't work.
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Solution
SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying the factory reset, as recommended by @FathertuckettPerform a factory reset on your Galaxy phone

 

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.ubreakifix.com/samsung

Samsung also offers a mail-in option for service. For service options, Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky 



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