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Original topic:

S20 pop-up notification states there is moisture or dust in the charging port

(Topic created: 06-21-2021 02:59 PM)
Jason19
Astronaut
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Galaxy S20

Everytime I charge my phone with cable a notification pops up saying there is water or dust. After a while now it always shows that notification saying there is water or a foreign material but there is no water and I have cleaned 3 times and the notification is still there. Someone please help, wireless charge takes far too long as I can be very busy. 

 
 
Update: got it to finally charge with my cable, but isn't fast charging and I have 3 different fast charging block with like 5 different wires and none seem to fast charge. Please help if you have this issue.
16 Replies
userLNK0gBGfMz
Constellation
Options
Galaxy S20
Same issue he here
Jason19
Astronaut
Options
Galaxy S20
I have tried YouTube, Google, and reddit just to no avail. Really feel like giving up and getting a new phone at this point. Issue has been going on for days at this point.
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userLNK0gBGfMz
Constellation
Options
Galaxy S20
& wireless charger says 3hrs to charge!!
Jason19
Astronaut
Options
Galaxy S20
Sadly I can relate, it can be very annoying to go without use of phone while the wireless takes forever to charge.
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userRfySLykuLd
Constellation
Options
Galaxy S20
Reboot the phone
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Jason19
Astronaut
Options
Galaxy S20
Tried and didn't work.
Solution
SamsungRei
Community Manager
Community Manager
Options
Galaxy S20

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying the factory reset, as recommended by @FathertuckettPerform a factory reset on your Galaxy phone

 

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.samsung.com/us/support/service/ 

For out of warranty devices, please contact customer service for additional assistance by calling 1-800-726-7864.

For assistance outside the U.S., please use this link: https://www.samsung.com/us/common/visitlocationsite.html 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 



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