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S20 pop-up notification states there is moisture or dust in the charging port

(Topic created: 06-15-2021 12:26 PM)
Jason19
Astronaut
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Galaxy S20

Everytime I charge my phone with cable a notification pops up saying there is water or dust. After a while now it always shows that notification saying there is water or a foreign material but there is no water and I have cleaned 3 times and the notification is still there. Someone please help, wireless charge takes far too long as I can be very busy. 

 
 
Update: got it to finally charge with my cable, but isn't fast charging and I have 3 different fast charging block with like 5 different wires and none seem to fast charge. Please help if you have this issue.

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SamsungRei
Samsung Moderator
Samsung Moderator
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Galaxy S20

I know how frustrating this is. I've had it happen myself. I understand that you stated that there has been no contact with any type of liquid. However, I am including a couple of articles that would address this issue.

Check the liquid damage indicator on the phone

Moisture in water-resistant Samsung phone's charging port

I recommend trying the factory reset, as recommended by @FathertuckettPerform a factory reset on your Galaxy phone

 

If you are still receiving the pop-up, I would recommend having the phone evaluated by a certified technician. You can find the nearest authorized service center using this link: https://www.ubreakifix.com/samsung

Samsung also offers a mail-in option for service. For service options, Please reach out to us via one of the following options: 1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513- 3. Private Message: http://bit.ly/2XERsky 



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16 Replies
SxyGuyInFL
Cosmic Ray
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Galaxy S20
Have you checked with a lighted magnifying glass and made sure all of the contacts are surface cleaned and not damaged? If your using usb-c sometimes a slight pinch to the male end will fix this, the contacts might not all be making contact
Jason19
Astronaut
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Galaxy S20
Haven't used a magnifying glass and will check that out.
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Fathertuckett
Asteroid
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Galaxy S20
Known issue with the 10 not the 20 .
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Jason19
Astronaut
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Galaxy S20
Perhaps it is the device, I still don't know what to do. Just might have to get a new phone at this point.
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Fathertuckett
Asteroid
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Galaxy S20
Has the charging port been in contact with a liquid. Yes? File a insurance claim through the carrier for liquid damage. No? Contact your carriers warranty department.
Jason19
Astronaut
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Galaxy S20
Thats the thing sadly, my phone was near no liquids during the time I was charging my phone, it just suddenly popped a notification saying there was moisture detected. Since there was no liquid I should just contact my carriers warranty department as suggested?
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Fathertuckett
Asteroid
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Galaxy S20
Yes. They will have you do a fdr then issue a replacement
JazdUp
Astronaut
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Galaxy S20
I had this issue. I just charged it while it was turned off. When I turned it back on. I didn't have that notification.
Jason19
Astronaut
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Galaxy S20
I tried but everytime I did it would show the charging port with a little teardrop of water so I really don't know what to do.
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