Original topic:

S20 ultra after update

(Topic created: 10-11-2021 12:55 PM)
useramvtPWtrIT
Constellation
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Galaxy S20

Hi just done a update on my s 20 ultra and after the up date I can't access my passwords on my banking , paypal and many others , we I go to put the password in the phone just automatically goes to home screen ??? And it won't allow me to do a soft reset to clear my cache partition just won't go to the screen on start up???   HELP PLEASE 

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4 Replies
iamblue
Supernova
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Galaxy S20

have you tried to uninstall the apps and reinstall them? 

userAWPm1DvMgb
Constellation
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Galaxy S20
Yes same!!
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BabyBoyy84
Constellation
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Galaxy S20
Which update?
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SamsungQue
Honored Contributor
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Galaxy S20

I can see how this issue can be problematic. I would recommend that you make sure that you're still logged into the correct gmail account. Your passwords might be tied to that email. I would also check to see if your phone still behaves the same way in safe mode?

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