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‎09-08-2021
11:42 PM
(Last edited
‎09-09-2021
08:19 AM
by
SamsungRei
) in
I had a serious safety issue occur with my Samsung galaxy s20 ultra. The phone was charging on my bedside table in the middle of the night when it started beeping. I picked up the phone and felt that it was burning hot. It said to unplug the charger immediately. I did so and burnt my finger in the process as it was almost red hot. Had I not got the phone unplugged, I'm certain this would have caused a fire. I really don't feel safe plugging this device in again and am at a losss of what to do. Can I please have a manager contacte to discuss the serious matter? Thanks in advance!
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‎09-09-2021 12:12 AM in
Galaxy S20- Mark as New
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‎09-09-2021 04:30 AM in
Galaxy S20
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‎09-09-2021 08:22 AM in
Galaxy S20I certainly understand how upsetting this is. I would like to have our specialized team look into this further for you. Will you please send a private message with the following? http://bit.ly/2XERsky
Full name:
Complete physical address:
Contact phone number:
Alternate phone number:
Email address:
Model Code of the phone:
IMEI number of the phone:
Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.
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