I had a serious safety issue occur with my Samsung galaxy s20 ultra. The phone was charging on my bedside table in the middle of the night when it started beeping. I picked up the phone and felt that it was burning hot. It said to unplug the charger immediately. I did so and burnt my finger in the process as it was almost red hot. Had I not got the phone unplugged, I'm certain this would have caused a fire. I really don't feel safe plugging this device in again and am at a losss of what to do. Can I please have a manager contacte to discuss the serious matter? Thanks in advance!
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I certainly understand how upsetting this is. I would like to have our specialized team look into this further for you. Will you please send a private message with the following? http://bit.ly/2XERsky
Complete physical address:
Contact phone number:
Alternate phone number:
Model Code of the phone:
IMEI number of the phone:
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