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Constellation

S20 ultra pre order cancelled

I need help with my pre order. I have ordered over 5 times already but I keep getting sent an email stating that there was a billing problem and my order gets cancelled. I have talked to the bank and they said there no are no problems on their side. I even used different cards. Does anyone know why this keeps happening and how to fix it? If I can't pre order it and get my discounts I don't see any point in ordering it. I have talked to many reps but I still haven't been able to fix this issue. Any help would be greatly appreciated. Thank you

6 REPLIES 6
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Constellation

Re: S20 ultra pre order cancelled

I did that and still having the same issues 

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Samsung Care Ambassador

Re: S20 ultra pre order cancelled

I would suggest contacting the Samsung E-Commerce Support team they should be able to help at the number or website below


1-855-726-8721
https://www.samsung.com/us/support/contact-customer-services/ 


If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.

Gary-B82-Ambassador-Signature2Note 10+ Verizon Wireless
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Asteroid

Re: S20 ultra pre order cancelled

Delete your samsung account here on the website (yes really) then re-register with the exact same information and place the order again.  

 

Under My settings there is an option to close your account.

 

Samsung and their reps are completely unqualified and under prepared to deal with ANY type of order issue.  The order goes into a "magic, mystical black box" and what pops out the other end, be it a completed order or a cancellation is unknown to a single person at this company.. it blows my mind.

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Asteroid

Re: S20 ultra pre order cancelled

Well more lies from Samsung miine was cancelled.

When I chatted rude rep said my credit was denied at VZW.

VZW is already billing me for it,.

No way I will ever buy another Samsung product.  If it was cancelled and that was the only thing i'd be sad but OK.  But first to ordered, 10+ lies never a followup and this No way I will take this laying down.  I'm done with Samsung.  Who makes a good phone how does that new One + 8 Pro thats coming soon look?

 

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Astronaut

Re: S20 ultra pre order cancelled

This is the worst service I have received in my entire life.  From start to finish, I am absolutely disgusted.  First of all, I tried to order from the Verizon site.  They said Samsung offered a better deal through their app.  I downloaded the app and tried to order.  Over 10 attempts with the app crashing and shopping cart emptying on its own, and 2hrs later, I try to reach out to their support team.  They were absolutely worthless.  The "chat" was a bot that was only programmed to help with an existing order.  I couldn't even place the damned order!  I later tried calling, also worthless.  Their automated system kept routing me to Galaxy device technical support.  They would try to transfer me to sales and I would get disconnected.  My dumba** still tried to give this company money, going to the website and ordering there.  Order said it was being delivered on March 12, but no tracking number on March 11, and it still said "In Progress."  I reached out to chat and asked for help and they were again, worthless.  I woke up to my order canceled by that bi***.  I just spent the last hour trying to get help in chat and on the phone and nobody knows anything.  I finally got a supervisor to speak to me.  They said it's probably because of a payment issue, which is 100% false in every way.  Not possible.  They then said they will let me know in a few days.  If they canceled the order, they should have the reason on hand to tell me.

 

I will NEVER spend a penny with Samsung for the rest of my life.  I'm going back to Apple.

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Constellation

Re: S20 ultra pre order cancelled

Fairly similar to my agonizing experience.  Absolutely worthless chats.  Worthless conversation on the phone. Promised to escalate my issue and notify me with emails that NEVER arrive.  Can't seem to get any respect for my $2000.00 order.  UNBELIEVABLE!!!!  Don't bother to inquire about your issues...A WASTE Of Time!!!!

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