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Constellation

SAMSUNG GALAXY S20 ULTRA

I bought 2 s20 ultra for my wife and me. We both gets same error when we use camera "Camera Failed". I get sometimes but my wife divice gets alot. Is there a solution for this??

2 REPLIES 2
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Cosmic Ray

Re: SAMSUNG GALAXY S20 ULTRA

I would recommend if you're able to replace the phones

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Samsung Moderator
Samsung Moderator

Re: SAMSUNG GALAXY S20 ULTRA

Hello!

 

Do you have any other apps using the camera at the same time? 

 

One troubleshooting step you can try is to wipe the cache partition on the device. You can do this by following these steps.

 

  1. Turn off the device.
  2. Press and hold the Volume Up key and the Bixby / Power key.
  3. When the Android logo displays, release both keys.
  4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
  5. Press the Volume down key several times to highlight Wipe cache partition.
  6. Press Bixby / Power key to select.
  7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
  8. When the process is complete, Reboot system now is highlighted.
  9. Press the Bixby / Power key to restart the device.

 

Let me know if this helped!

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