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Astronaut

Samsun s20+

Hi everyone 

I recently bought s20+ and when I make audio WhatsApp call it work perfectly when the screen is on and the app is open.  but when I minimise Whatsapp or try to do something else or when screen goes off what's app voice call goes off aswell.   So it's smart phone and when I try do multitasking whatsapp voice call doesn't work.

does anybody have soloutiion for that plz 

thanks

1 REPLY 1
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Samsung Care Ambassador

Re: Samsun s20+

Check to see if WhatsApp is being affected by Battery Optimization. 

 

  1. Long press on the WhatsApp icon until the pop up menu appears. 
  2. Select App info
  3. Click on Battery
  4. Look under "Optimize battery usage". If it says "Optimizing battery usage" then it can be shut down by battery optimization if it is not in the foreground.
  5. To prevent battery optimization from affecting WhatApp operation, click on "Optimize battery usage".
  6. Select "All" from the menu at the top of the list of applications.
  7. Find WhatsApp and slide the switch to the left to turn off battery optimization. 
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