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Astronaut

Samsung Care+, can't order!

I picked up a S20 5G on Saturday at the Verizon store.  I've been trying all day to add Samsung Care+ to my account.  There is nowhere in the Members app to add it.  I called Asurion who pointed need me back to Samsung.  They directed me to samsungcareplus.com/us#!/ to try to order it, but when I plug in my imei, it says "The IMEI you have entered is not an Australian IMEI".  Huh???  I'm on the US site.  Samsung, you are making this too difficult.  Now I'm waiting for a call back from a supervisor.
6 REPLIES 6
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Samsung Care Ambassador

Re: Samsung Care+, can't order!

Please try this:

Open the Samsung Members app>Press the Benefits tab

Once there, you should see a Samsung Care+ banner where you can enroll.

I hope this helps.

Best regards,
Rydah
Samsung Care Ambassador

If you've found my post to be helpful, please like the post. If my response resolved your issue, please press the "✓ Accept as Solution" button.
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Astronaut

Re: Samsung Care+, can't order!

Thanks Rydah, but no luck. This is what I get (and I am on the US site): The IMEI you have entered is not an Australian IMEI. Please try again. To register for Samsung Care+, you must have an Australian device.
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Constellation

Re: Samsung Care+, can't order!

Check that your not running a VPN in the background of your PC

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Astronaut

Re: Re: Samsung Care+, can't order!

No VPN client, same issue whether trying from my pc or the Samsung app.
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Cosmic Ray

Re: Samsung Care+, can't order!

same issue here with Verizon z fold 2. No VPN, tried on multiple networks.
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Cosmic Ray

Re: Samsung Care+, can't order!

same problem here! I am getting nowhere trying to speak to people too!
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