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Astronaut

Samsung Galaxy S20 Ultra Camera issues

Back Camera has problems focusing in dark places.

31 REPLIES 31
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Astronaut

Re: Samsung Galaxy S20 Ultra Camera issues

I will simply be patient and wait till then and buy a moto × pure edition w/ 21 pixels on mine! And blow Sam sung away! And that would be THAT!

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Astronaut

Re: Samsung Galaxy S20 Ultra Camera issues

Yeah well I use to how that for a phone

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Asteroid

Re: Samsung Galaxy S20 Ultra Camera issues

I get a black screen with "camera has failed" at the bottom.

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Astronaut

Re: Samsung Galaxy S20 Ultra Camera issues

I started getting the same message today. It started when I was taking a photo...didn't turn black, but it wouldn't allow me to take any photos or video with a message that the camera failed. I cleared the cache and data, and it worked for a little while. Later tonight, I got the camera failed message with a black screen when opening the camera app and it suggested I restart the phone, and if that doesn't work to remove the camera app and reinstall it. Not the experience I expect from a $1400 phone, especially one that put a lot of emphasis on it's camera...it's the main reason I got this phone 🤦🏻‍♂️

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Constellation

Re: Samsung Galaxy S20 Ultra Camera issues

mines doing the same thing, it also turns the camera sideways in Instagram camera app, boomerangs barely work, i also can't comment on some Facebook posts as it says they don't exist when they do. I figured getting a pre-ordered phone would have ita issues but this is bad.

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Asteroid

Re: Samsung Galaxy S20 Ultra Camera issues

Yeah the commerical displayed the camera's abilities and the reality isn't even close. 

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Constellation

Re: Samsung Galaxy S20 Ultra Camera issues

Is there a fix for this?

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Constellation

Re: Samsung Galaxy S20 Ultra Camera issues

I also get this or the camera is just black and nothing loads. Or it lags super bad. My S10 Plus also did that before all the updates launched. Pretty bummed I paid so much for this phone but the camera issues persist

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Samsung Moderator
Samsung Moderator

Re: Samsung Galaxy S20 Ultra Camera issues

Is this occurring on the stock camera app? Do you notice this with all camera modes or just some? Does this also happen when the phone is in safe mode?

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