Original topic:

Samsung Health no longer tracking my sleep

(Topic created on: 4/21/21 7:20 AM)
userW4MMvpO7os
Asteroid
Options
Galaxy S20
This is frustrating after 1 month of having my Galaxy Active 2 watch now my sleep isn't syncing with Samsung health. Stopped right after the last update.
4 Replies
Options
Galaxy S20

submit an error report via samsung members app 

usergyM9PDGqu0
Constellation
Options
Galaxy S20
I'm having the same issue
0 Likes
usera7Qz1aqsvk
Astronaut
Options
Galaxy S20

Mine is doing the same thing. Everything else is syncing to the health app, but not sleep. My watch says, "Couldn't get sleep records from phone" and will only show the timestamps I was asleep. I've tried unpairing the phone from the watch, turning Bluetooth off and on in the watch settings, and I've even reset the phone and none of it worked.

0 Likes
userW4MMvpO7os
Asteroid
Options
Galaxy S20
I tried submitting and error report and was told to call the USA hotline number. 🤦‍:female_sign: I found I had to go into Samsung health right after doing all of what you did above and then in the Samsung health app I had to hit the sync button. After 10 minutes of the watch re-synching it's worked ever since
0 Likes