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Constellation

Samsung S20 Ultra Mic Issue

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Hi,

 

I got my new S20 Ultra yesterday. I can hear the Voice properly but when on the other side they can't hear my voice. It is very low. The interesting part is when i put my phone away from my ears they can hear  properly. Do i need to do some settings?

 

Thanks in Advance!

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Constellation

Re: Samsung S20 Ultra Mic Issue

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Hi There,

 

Yes my problem fixed now. The issue was that I put glass screen protector the other day which was fixed with some type of glue. Some small amount of glue went inside the mic. I went to customer service they cleaned it for me and the problem is solved now.

View solution in original post

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21 REPLIES 21
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Constellation

Re: Samsung S20 Ultra Mic Issue

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Same issue here. Mic always not wprking well speacially when im talking on third party app like facebook messenger and games like Pubg mobile.. my friends cant understand what am i talking. I dont know to fix this. Should we go to samsung service?

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Astronaut

Re: Samsung S20 Ultra Mic Issue

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Fix it

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Astronaut

Re: Samsung S20 Ultra Mic Issue

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Got it

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Constellation

Re: Samsung S20 Ultra Mic Issue

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Hi there, how did you fix the problem with mic when using third party apps like Facebook messenger? Also is your camera very zoomed in on messenger? Thanks!

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Constellation

Re: Samsung S20 Ultra Mic Issue

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Hi

Is your Phone problem fixed, me also facing same issue since day 1. 

Contacted support team, but no update from them.


@Mohammed_Sajjad wrote:

Hi,

 

I got my new S20 Ultra yesterday. I can hear the Voice properly but when on the other side they can't hear my voice. It is very low. The interesting part is when i put my phone away from my ears they can hear  properly. Do i need to do some settings?

 

Thanks in Advance!


 

Reply
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Constellation

Re: Samsung S20 Ultra Mic Issue

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Hi There,

 

Yes my problem fixed now. The issue was that I put glass screen protector the other day which was fixed with some type of glue. Some small amount of glue went inside the mic. I went to customer service they cleaned it for me and the problem is solved now.

View solution in original post

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Asteroid

Re: Samsung S20 Ultra Mic Issue

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Problem fixed here... but was not a problem exactly. I had the Samsung S9 Plus and the microfone is onthe right side of the cellphone. Now the S20 is on the Left side, where my finger is. So the ''noise'' and ''bad quality'' is because i put my finger on the microfone and sometimes i move my finger and make noise. Now i need to put my finger in another place to hang the cellphone. Come on Samsung.. this is not ergonomic. 

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Samsung Moderator
Samsung Moderator

Re: Samsung S20 Ultra Mic Issue

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There are a few things that can cause issues with the microphone on your phone or tablet. For example, an external device such as headphones may be preventing the microphone from working.

 

Give this link a try for troubleshooting steps for microphone symptoms: http://www.samsung.com/us/support/troubleshooting/TSG01001249/

 

Let me know if you still continue to experience these symptoms after trying the troubleshooting steps provided.


Be sure to click " ✓ Accept as Solution" when you find an answer that works for you.





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Asteroid

Re: Samsung S20 Ultra Mic Issue

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Same problem here.. can't fix it! I already sent the phone to the samsung assitence, but the issue still happening. What i should do????? 

totaly disappointed. 

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