Original topic:

Samsung s20 fe 5g video keeps failing... My husband has Alzheimer's and his videos don't work

(Topic created on: 5/12/21 3:58 PM)
useru1p2MW3YEm
Constellation
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Galaxy S20

Samsung s20 fe video keeps failing... My husband has Alzheimer's and his videos don't work

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1 Reply
GeorgeBrager209
Product Expert
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Galaxy S20

First thing I can suggest is uninstalling the Android WebView app

 

How to Uninstall WebView App

1. Open up your settings by swiping down on your screen and clicking on the gear in your top right corner
2. Type in apps and open up apps
3. scroll down till you locate Android Webview
4. Click on Android webview
5. Click on the 3 dots in the top right corner
6. Click to Uninstall all updates
7. exit out of settings and then restart your device

 

If this dose not work I would suggest clearing your cache partition

How to clear Cache Partition

1. Turn off the device.
2. Press and hold the Volume Up key and the Bixby / Power key.
3. When the Android logo displays, release both keys.
4. An 'Installing system update' message may show briefly before the Android Recovery menu options appear.
5. Press the Volume down key several times to highlight Wipe cache partition.
6. Press Bixby / Power key to select.
7. Press the Volume down key to highlight Yes, then press the Bixby / Power key to select.
8 .When the process is complete, Reboot system now is highlighted.
9.Press the Bixby / Power key to restart the device.

 

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