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Asteroid

Re: My pre-order keeps getting cancelled

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Ive only been using the internet browser on my laptop to place the orders

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Astronaut

Re: My pre-order keeps getting cancelled

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I don't think so

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Cosmic Ray

Re: My pre-order keeps getting cancelled

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I think Samsung also has an app you can download and place orders thru as well.

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Constellation

Re: My pre-order keeps getting cancelled

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I ordered mine through the app. I know that sometimes putting the word Drive instead of Dr. will sometimes kick stuff out. Not sure what's going on.

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Constellation

Re: My pre-order keeps getting cancelled

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i been going thru the same thing and samsung dont help Smiley Mad

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Asteroid

Re: My pre-order keeps getting cancelled

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Happened to me 3 times. I called and CSR are no help. A "ticket" was created but they say it'll be 48 hours before they'll email me back. I also wasted 2 hours of my life, so Samsung for giving me and my perfectly working credit card the middle finger.

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Constellation

Re: My pre-order keeps getting cancelled

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Yes is happening to me also. 

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Asteroid

Re: My pre-order keeps getting cancelled

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Not sure if you found your solution yet but I think I solved my problem as the order says accepted now. The problem was with my shipping info. For some reason Samsung's formatting glitched out and made my phone number an invalid number with spaces and missing numbers and so my orders kept getting cancelled. Just be 100% sure that your billing and shipping info are exactly what they should be and you are choosing the right ones. I used the app and had to edit my saved info multiple times for the formatting to finally stop breaking and have accurate info. Hope this helps!

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Asteroid

Re: My pre-order keeps getting cancelled

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some programmers need to be educated...  or fired.  they cant properly mask phone numbers?  this issue has been on going for over a year.  smh.

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Asteroid

Re: My pre-order keeps getting cancelled

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I have had FIVE (5) orders cancelled so far. About to give up.

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