Had new Samsung galaxy s20 ultra less than a week now and it constantly drops WiFi connection at home. Cannot reconnect without rebooting phone.
Samsung knows of this issue but no fix. Cannot get to speak to anyone for support due to Covid-19.
Now want to return the phone but again cannot contact anyone to sort return.
What do I do??
Solved! Go to Solution.
Hi, if the following is true for you, then the solution which worked for me should work for you too. If you have a mesh network / multiple access points with the same WiFi SSID / dual band network with single SSID, simply disabling Google Location Accuracy in Settings > Location will work. If not, I also have WiFi scanning disabled in Settings > Location > Improve Accuracy.
Hopefully it works for you and ends the nightmare.
I've contacted Samsung twice now and advised that this solved my problem so if it solves yours too, please comment so it is escalated as something to fix. It seems to only affect Samsung phones of S10 and above.
I had the same problem with my brand new Galaxy S20 Plus. The solution after trying everything else, including reseting my entire phone to factory defaults 3 times, was to replace my 5 year old wireless router. I just went to Walmart and bought a new NetGear AC1600 for $85. Problem solved. No more WiFi drops by the S20 Plus. You can only mix old tech and new tech for so long I guess. :-) It has been over a week and I have had no further issues with the WiFi on the S20 Plus.
Yes, I recently bought a Samsung S20 and I am facing constant Wifi dropping both on my mobile wifi as well as home wifi. It's really very inconvenient and irritating to have to restart the phone all over again just to reboot and get the wifi back online.
I am really disappointed because I don't expect such issue in Samsung's latest model. I really Samsung would get a fix for it asap pls.
Can you help me with the following questions ?
1. What exactly happens (issue reproduction route)
2.Home Internet service provider, Modem - Make and Model Number.
3.What carrier do you use for the phone.
4.WHat is the software build number (Settings > About phone > software information > Build Number)
5.Does the issue occur on Safe mode ?
I have the same issue... just got done responding to some other posts.
I tried resetting modem and router, resetting network connections, and even completed the system upgrade this morning. The problem still persists.
I'm considering returning the phone too... it's unusable for some things like video calls, which makes the thing much worse than my old S7 Edge.
Ny S20 used to drop my wifi at home alot. But since the guy at the Samsung store done a complete wipe of my phone it now doesn't connect to my wifi at all despite working fine on the working store. My partners S10+, my old SGS5 and Huawei p10 all connect just fine. My modem is only 8 months old so it's definitely not that.
Not happy. Trying to get a refund or replacement from the place of purchase...