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Astronaut

Samsung s20 ultra dropping WiFi connection constantly

Had new Samsung galaxy s20 ultra less than a week now and it constantly drops WiFi connection at home. Cannot reconnect without rebooting phone.

Samsung knows of this issue but no fix. Cannot get to speak to anyone for support due to Covid-19.

Now want to return the phone but again cannot contact anyone to sort return.

What do I do?? 

67 REPLIES 67
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Samsung Care Ambassador

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

Sorry to hear that you are having this issue. I haven't had any issues with Wifi on my S20 Ultra.

 

  1. Have you tried resetting your Wifi router? 
  2. Have you tried resetting the network settings on your S20 Ultra? You can do this at General management -> Reset -> Reset network settings. 
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Constellation

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

Samsung needs to recognise this is a widespread issue and fix it! 

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Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

I had the same problem with my brand new Galaxy S20 Plus. The solution after trying everything else, including reseting my entire phone to factory defaults 3 times, was to replace my 5 year old wireless router. I just went to Walmart and bought a new NetGear AC1600 for $85. Problem solved. No more WiFi drops by the S20 Plus. You can only mix old tech and new tech for so long I guess. :-)  It has been over a week and I have had no further issues with the WiFi on the S20 Plus.

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Astronaut

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

Yes, I recently bought a Samsung S20 and I am facing constant Wifi dropping both on my mobile wifi as well as home wifi.  It's really very inconvenient and irritating to have to restart the phone all over again just to reboot and get the wifi back online.

I am really disappointed because I don't expect such issue in Samsung's latest model. I really Samsung would get a fix for it asap pls.

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Astronaut

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

I have the same problem with my a20 ultraSmiley Sad

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Red Giant

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

@userexmGaI9Thh 

 

Hi,

Can you help me with the following questions ?

1. What exactly happens (issue reproduction route)

2.Home Internet service provider, Modem - Make and Model Number.

3.What carrier do you use for the phone.

4.WHat is the software build number (Settings > About phone > software information > Build Number)

5.Does the issue occur on Safe mode ?

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Cosmic Ray

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Sams..

No problem with mine.

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Asteroid

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

I have the same issue... just got done responding to some other posts.

 

I tried resetting modem and router, resetting network connections, and even completed the system upgrade this morning. The problem still persists.

 

I'm considering returning the phone too... it's unusable for some things like video calls, which makes the thing much worse than my old S7 Edge.

 

 

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Asteroid

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

Ny S20 used to drop my wifi at home alot. But since the guy at the Samsung store done a complete wipe of my phone it now doesn't connect to my wifi at all despite working fine on the working store. My partners S10+, my old SGS5 and Huawei p10 all connect just fine. My modem is only 8 months old so it's definitely not that.

Not happy. Trying to get a refund or replacement from the place of purchase...

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