Had new Samsung galaxy s20 ultra less than a week now and it constantly drops WiFi connection at home. Cannot reconnect without rebooting phone.
Samsung knows of this issue but no fix. Cannot get to speak to anyone for support due to Covid-19.
Now want to return the phone but again cannot contact anyone to sort return.
What do I do??
Solved! Go to Solution.
I tried 5 Contractor Stores, 2 Mobilephone "Fixstation" und like 10 Calls to Samsung Germany Hotline and several posts on different forums.
NOBOY coul fix the issue "WiFi turning off on its own and you cant turn it back on, unless you reboot your phone!!"
I got this problem since february when i got this phone. No update, reboot, fresh setup (with or without backup) or "you name it" could fix this ....it is NOT my router, since i have this problem EVERYWHERE and its NOT only switching back to mobile data, its just a WiFi disabling!
I would appreciate if someonehere can help me.
try submit a ticket through Samsung Members app which can be downloaded from Galaxy Store. This app will automatically collect the log about wifi settings and agents will be able to tell you what the issues are about.
Same. I have s20 ultra with spectrum home wifi. My wifi drops on my phone all the time daily and its only on my s20. I have a tablet and my wife has an iPhone that never drops connection.... so disappointed in Samsung for still not fixing this issue. Its been a few months and they've never even addressed it. Called in multiple times and completely reset s20 but nothing worked... pretty sure its just bad network card or something in the firmware..... won't be getting Samsung next time thats for sure
try submit a ticket through Samsung Members app which can be downloaded from Galaxy Store. This app will automatically collect the log about your wifi settings and agents will be able to tell you what the issues are about.
include your wifi modem, and provider so they can look into it more detail.