11-01-2020 07:19 PM
09-22-2020 05:20 PM
09-28-2020
12:05 AM
- last edited on
09-29-2020
08:41 AM
by
SamsungJace
EXACTLY THIS!!
I tried 5 Contractor Stores, 2 Mobilephone "Fixstation" und like 10 Calls to Samsung Germany Hotline and several posts on different forums.
NOBOY coul fix the issue "WiFi turning off on its own and you cant turn it back on, unless you reboot your phone!!"
I got this problem since february when i got this phone. No update, reboot, fresh setup (with or without backup) or "you name it" could fix this ....it is NOT my router, since i have this problem EVERYWHERE and its NOT only switching back to mobile data, its just a WiFi disabling!
I would appreciate if someonehere can help me.
TYVM
10-20-2020 07:19 AM
10-26-2020 11:33 PM
10-27-2020 02:00 PM
try submit a ticket through Samsung Members app which can be downloaded from Galaxy Store. This app will automatically collect the log about wifi settings and agents will be able to tell you what the issues are about.
11-01-2020 10:53 PM
Same. I have s20 ultra with spectrum home wifi. My wifi drops on my phone all the time daily and its only on my s20. I have a tablet and my wife has an iPhone that never drops connection.... so disappointed in Samsung for still not fixing this issue. Its been a few months and they've never even addressed it. Called in multiple times and completely reset s20 but nothing worked... pretty sure its just bad network card or something in the firmware..... won't be getting Samsung next time thats for sure
11-02-2020 02:39 PM - edited 11-02-2020 02:42 PM
try submit a ticket through Samsung Members app which can be downloaded from Galaxy Store. This app will automatically collect the log about your wifi settings and agents will be able to tell you what the issues are about.
include your wifi modem, and provider so they can look into it more detail.
11-12-2020 05:53 PM
12-02-2020 10:10 PM