Had new Samsung galaxy s20 ultra less than a week now and it constantly drops WiFi connection at home. Cannot reconnect without rebooting phone.
Samsung knows of this issue but no fix. Cannot get to speak to anyone for support due to Covid-19.
Now want to return the phone but again cannot contact anyone to sort return.
What do I do??
Solved! Go to Solution.
I have a Galaxy Note S20 Ultra 5 G and I was having this problem. As many of you have mentioned this is not a wifi issue it's related to the phone.
I have different wifi's in my house and the problem has been reproduced in all the wifis.
Why the issue happens, at least in my case: the issue happens when you have a dual band working as one, steering option activate. I think that the phone is not able to well manage it.
I have bypassed this issue activating only the 5G wifi network and deactivating the 2,4 one. Doing by this way, the phone connects in 5G mode and it's working fine.
I think it's a samsung problem and I don't understand how a very expensive phone can not properly manage it.
Hope this helps!!!
I'm really disappointed on you samsung i try everything and nothing works
Updated with new firmware having code ending with CUA4 (the one with Security patch level Jan 1, 2021). No more WIFI problem for the past few hours.
I have been on both 2.5 and 5ghz. It still drops.
This issue doesn't seem like a WiFi or carrier issue but a Samsung phone issue.
This is my first Samsung and so far, I'm not thrilled!