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Red Giant

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

@userB5KcSjF9yk 

 

Hi,

Can you help me with the following questions ?

1. What exactly happens (issue reproduction route)

2.Home Internet service provider, Modem - Make and Model Number.

3.What carrier do you use for the phone.

4.WHat is the software build number (Settings > About phone > software information > Build Number)

5.Does the issue occur on Safe mode ?

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Astronaut

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Sams..

The same here

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Red Giant

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Sams..

@Samsung_6dHgVDC  Hi, Can you help me with the following questions ? 1. What exactly happens (issue reproduction route) 2.Home Internet service provider, Modem - Make and Model Number. 3.What carrier do you use for the phone. 4.WHat is the software build number (Settings > About phone > software information > Build Number) 5.Does the issue occur on Safe mode ?

Reply
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Red Giant

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

@user68dGQIWk58 

 

Hi,

Can you help me with the following questions ?

1. What exactly happens (issue reproduction route)

2.Home Internet service provider, Modem - Make and Model Number.

3.What carrier do you use for the phone.

4.WHat is the software build number (Settings > About phone > software information > Build Number)

5.Does the issue occur on Safe mode ?

Reply
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Astronaut

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Sams..

Same

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Constellation

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Sams..

I'm having the same problem on my s20 plus.

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Constellation

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

My wife and I both have S20's. They both drop our Xfinity wifi on our home router showing a good signal to the router but no internet. At the same time our ipads stay connected and have no problems. I can connect to a nearby xfinity hotspot and the connection never drops. Glad I found this group because I didn't know if my problem was with Comcast, Tmobile or Samsung. Phones are just S20, not Ultra.

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Constellation

S20+ WiFi Issue - Keep Turned Off on itself

I just bought my Samsung S20+ SM-G985F/DS model, and i'm experiencing a wifi issue recently, at first the wifi is connected just fine, then when the phone is sleep, the wifi is turned off, and when i trying to turn it on again, the wifi is cannot be turned on, so i need to restart the phone first to make this work, but still every time the phone is sleeping, the wifi is cannot be turned on.

 

Please help, is this hardware or only software problem ? btw i'm not installing any apps that have a privillege to turn off wifi.

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Constellation

Re: S20+ WiFi Issue - Keep Turned Off on itself

My S20 ultra is doing the exact same thing.  It's 1 week old.  with my HTC works perfectly connected at the same time to the same router.  Even when it's connected the old HTC is faster dl and ul.  The s20 will drop the connection,  will not automatically switch to mobile data. Every time the phone sleeps it looses the connection and will not recover until I cycle airplane mode or restart the phone. All the while it indicates it has a good connection. Very frustrating.

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Astronaut

Re: Samsung s20 ultra dropping WiFi connection constantly.... Sort it out Samsung or I'm returning t

This same BS has been happening to me, as well, ever since I bought this POS phone. My S10 had ZERO wifi issues, but the S20 *constantly* struggles to connect to my wifi network. This phone is a total waste of money. I've reset **everything** and nothing helps. 

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