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Constellation

Scratches on the screen

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I received my galaxy Samsung s20 ultra today and it arrived with a patch of scratches on the screen.

 

I tried chat support online and couldn't get anywhere and waited on hold forever on the hotline.  Whats the best way to go about this? This was an expensive phone. It should arrive flawless.  

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Comet

Re: Scratches on the screen

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Hello@userDM8beYClYd 

The screen protection film may be a scratched. all of S20 it comes with the "screen protector" top of the glass, If you visit a local Samsung service center, you can replace it with a new protective film for free.

Click Link Samsung Service 

i hope this was helpful.

 

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1 REPLY 1
Highlighted
Comet

Re: Scratches on the screen

JUMP TO SOLUTION

Hello@userDM8beYClYd 

The screen protection film may be a scratched. all of S20 it comes with the "screen protector" top of the glass, If you visit a local Samsung service center, you can replace it with a new protective film for free.

Click Link Samsung Service 

i hope this was helpful.

 

View solution in original post

Reply
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